Interface and Administration Manager

Egis Group; Riyad Al Khabra; On-site; SAR 180,000 - 240,000; Full time

Job summary

Egis Group in Riyadh, Saudi Arabia, is seeking an experienced Interface and Administration Manager to oversee system interfaces and administrative operations across multiple platforms. You will act as a bridge between technical teams and end-users, develop SOPs, coordinate onboarding, monitor performance, and drive improvements in efficiency and data accuracy within a fast-paced environment.

The role requires 15+ years in administration/interface roles, strong ITSM knowledge, ERP and database

Qualifications

• Experience in IT service management and system administration.
• Proven ability to manage enterprise systems and user interfaces.
• Strong communication skills across organizational levels.
• Ability to analyze processes and implement effective solutions.

Responsibilities

• Manage and maintain system interfaces, ensuring performance, security, and user access.
• Oversee daily administrative operations including scheduling and resource allocation.
• Provide technical support and troubleshoot interface-related issues with IT and business teams.
• Develop and implement SOPs for interface management and workflows.
• Coordinate user onboarding and training programs for effective adoption.
• Monitor system performance metrics and generate analytical reports.
• Manage stakeholder communications and provide regular system status updates.
• Supervise administrative staff and coordinate cross-functional teams.
• Customize and configure interfaces to meet evolving business needs.
• Maintain comprehensive documentation of configurations and protocols.
• Conduct regular audits to ensure compliance with standards.

Skills

ITSM knowledge

ERP systems

Database tools

Interface management

Leadership

Stakeholder comms

Process improvement

SOP development

Training materials

Multi-platform integration

Tools

SQL databases

ERP systems

Job description

Egis is a global consulting and engineering firm working in construction, transport and mobility services. Our mission: create and operate intelligent infrastructure and buildings to further the transition to a low-carbon economy and contribute to more balanced and sustainable territorial development. To support our growth plan, we offer a wide variety of career opportunities.

We are committed to fostering a workplace that values diversity and inclusion. We welcome all qualified applicants and ensure fair consideration without regard to disabilities, medical conditions, race, colour, ethnicity, nationality, age, gender identity, sexual orientation, pregnancy, religion, political beliefs or marital status.

We're looking for an experienced Interface and Administration Manager to join our organization in Riyadh, Saudi Arabia. In this role, you will oversee the management of system interfaces and administrative operations, ensuring seamless integration across multiple platforms while maintaining operational excellence. You will serve as a key liaison between technical teams and end-users, driving efficiency and supporting organizational objectives through strategic administration and interface optimization.

• Manage and maintain system interfaces, ensuring optimal performance, security, and user accessibility across all organizational platforms
• Oversee daily administrative operations, including scheduling, resource allocation, and process documentation
• Provide technical support and troubleshooting for interface-related issues, working collaboratively with IT and business teams to resolve problems efficiently
• Develop and implement standard operating procedures (SOPs) for interface management and administrative workflows
• Coordinate user onboarding and training programs to ensure effective adoption of systems and interfaces
• Monitor system performance metrics and generate analytical reports to identify improvement opportunities
• Manage stakeholder communications, gathering requirements and providing regular updates on system status and enhancements
• Supervise administrative staff and coordinate cross-functional teams to achieve departmental goals
• Customize and configure interfaces to meet evolving business requirements and user needs
• Maintain comprehensive documentation of system configurations, processes, and administrative protocols
• Conduct regular audits of administrative procedures to ensure compliance with organizational standards

• 15+ years of experience in system administration, interface management, or related administrative roles
• Proven expertise in managing enterprise systems, databases, and user interfaces
• Strong knowledge of IT service management (ITSM) principles and best practices
• Demonstrated ability to analyze complex processes and implement effective solutions
• Excellent organizational and time management skills with ability to prioritize multiple tasks
• Proficiency with ERP systems, database management tools, and office productivity software
• Experience in process improvement and workflow optimization
• Strong interpersonal and communication skills with ability to work effectively across all organizational levels
• Demonstrated leadership capability with experience supervising and mentoring administrative teams
• Problem-solving mindset with strong attention to detail and analytical abilities
• Experience developing training materials and conducting user onboarding programs
• Familiarity with system integration and multi-platform environments
• Ability to work in a fast-paced environment and adapt to changing business needs
• Professional demeanor with commitment to maintaining high standards of service and support