IN BO Engineer (Ericsson Charging / IN Systems) | SIS | Riyadh, Saudi Arabia

SIS; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A telecommunications company in Riyadh is seeking an experienced IN BO Engineer to support mission-critical Ericsson Charging and Intelligent Network platforms. This full-time role involves second-line support, troubleshooting, and configuring systems to ensure service continuity and performance. Responsibilities include performance monitoring, incident handling, and system integrations. The ideal candidate has strong experience with Ericsson Charging, familiarity with telecommunications technologies, and skills in Linux and Oracle Database.

Qualifications

• Strong hands-on experience with Ericsson Charging / IN Nodes including SDP, CCN, AIR, VS, ECMS, OCC, IVR, NgCRS.
• Good knowledge of GSM and WCDMA technologies.
• Solid experience with Linux administration, Oracle Database, and Unix shell scripting.

Responsibilities

• Perform troubleshooting, configuration, and performance analysis of IN and Charging systems.
• Handle 2nd-level restoration and Trouble Tickets (TT).
• Design, implement, and validate tariff plans and service classes.

Skills

Strong hands-on experience with Ericsson Charging / IN Nodes

Good knowledge of GSM and WCDMA technologies

Solid experience with Linux administration

Programming or scripting experience for operations

Strong analytical, troubleshooting, and problem-solving skills

Tools

Oracle Database

VMware / vSphere / ESXi

HP 3PAR storage

Job description

🔎 Job Title: IN BO Engineer (Ericsson Charging / IN Systems) | SIS | Riyadh, Saudi Arabia

🏢 Recruiting Company: SIS

🌍 Job Location: Riyadh, Kingdom of Saudi Arabia

💼 Job Type: Full-Time

📧 Application Method: Email CV to [e-mail]

📌 Additional Info: Shift-based role | Live Ericsson Charging & IN environment

Position Summary

We are seeking an experienced IN BO Engineer to support and operate mission‑critical Ericsson Charging and Intelligent Network (IN) platforms in a live telecom environment. This role is essential to ensuring service continuity, accurate charging, and high performance across prepaid and real‑time charging systems.

Detailed Job Description

As an IN BO Engineer, you will be responsible for second‑line support, configuration, troubleshooting, and optimization of Ericsson Charging and IN nodes supporting commercial telecom services. You will work in a 24×7 operational environment, handling incidents, performance degradation, and change requests while maintaining strict SLA and QoS standards. The role involves deep interaction with business configurations such as tariffs, service classes, and rating logic, as well as close collaboration with core, IT, and vendor teams. You will also participate in system integrations, upgrades, and disaster recovery activities. This is a highly technical, high‑impact role within a Tier‑1 telecom infrastructure.

Key Responsibilities

• Perform troubleshooting, configuration, and performance analysis of IN and Charging systems
• Handle 2nd‑level restoration, Trouble Tickets (TT), and Change Requests (CR)
• Design, implement, and validate tariff plans, service classes, and business configurations
• Create, analyze, and optimize performance reports and routine maintenance activities
• Prepare and implement software, hardware, and configuration changes
• Monitor network and service KPIs and investigate performance degradation
• Support system integration, rollout, and emergency handling scenarios
• Participate in technical discussions and recommend operational improvements
• Ensure system availability, accuracy of charging, and service stability
• Work effectively in shift‑based operations

Required Qualifications & Skills

• Strong hands‑on experience with Ericsson Charging / IN Nodes including: SDP, CCN, AIR, VS, ECMS, OCC, IVR, NgCRS
• Strong understanding of IN Business Configuration, Tariffs, and RMA handling
• Good knowledge of GSM and WCDMA technologies
• Solid experience with Linux administration, Oracle Database, and Unix shell scripting
• Programming or scripting experience for operations and automation support
• Experience with VMware / vSphere / ESXi / virtualization platforms
• Exposure to HP 3PAR storage and HP C7000 blade architecture
• Knowledge of SDP geo-redundancy, SUF automation, and disaster recovery
• Understanding of Ericsson Core Network Nodes and Network Management Systems
• Strong analytical, troubleshooting, and problem‑solving skills
• Ability to work in rotational shifts

Nice‑to‑Have Skills

• Experience working in Tier‑1 telecom operator environments
• Prior exposure to prepaid charging optimization and RCA handling
• Experience supporting large subscriber bases and high‑traffic systems
• Knowledge of ITIL-based incident and change management processes
• Strong documentation and knowledge‑sharing culture