BO Transmission Engineer

Ericsson GmbH; Riyad Al Khabra; On-site; SAR 180,000 - 300,000; Full time

Job summary

Ericsson is seeking a BO Transmission Engineer to support operation, maintenance, and troubleshooting of transmission and IP networks in a 24/5 shift environment. You will provide second-line technical support, configure devices, resolve incidents, and collaborate with cross-functional teams to ensure service availability.

The role requires 1–4 years of experience in transmission networks, strong IP/networking knowledge, and hands-on Cisco and Ericsson equipment skills.

Qualifications

• 1 to 4 years of experience in transmission network operations, support, or troubleshooting.
• Knowledge of IP networking concepts and protocols.
• Experience with Cisco routers and switches.
• Hands-on experience with Ericsson transmission solutions (Mini-Link TN/6600/6352; R6000; SIU/TCU).
• Understanding of configuration, incident, problem, and change management processes.
• Experience using network management and monitoring tools.
• Basic scripting knowledge or automation is a plus.
• Cisco/Ericsson networking certifications are preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Perform end-to-end second-line troubleshooting across IP and transmission networks, including routers, switches, MPLS environments, and transmission nodes.
• Manage incident, problem, and configuration activities to maintain network performance and stability.
• Support transmission-related outages and service degradation investigations.
• Configure, install, maintain, and upgrade network devices and services.
• Conduct node acceptance, audits, and network health assessments.
• Collaborate with field, access, operations, and third-party teams to resolve complex issues.
• Follow up on transmission design-related matters and support implementation activities.
• Open and manage escalations with third-line support when required.
• Review and verify transmission-related network changes and activities.
• Participate in technical investigations, analysis sessions, and continuous improvement initiatives.
• Work in a 24/5 shift environment and provide on-call support during weekends when required.

Skills

Transmission operations

IP networking concepts

Cisco routers & switches

Ericsson transmission solutions

Configuration/Incident/Problem/Change

Network management tools

Scripting/Automation

Certifications (Cisco/Ericsson)

Analytical & troubleshooting

Communication & stakeholder mgmt

Job description

Join our Team

About this opportunity

We are looking for a BO Transmission Engineer to join our team and support the operation, maintenance, and troubleshooting of transmission and IP network infrastructure. You will play a key role in ensuring network performance and service availability through second-line technical support, network configuration, incident resolution, and collaboration with cross-functional teams.

What you will do

• Perform end-to-end second-line troubleshooting across IP and transmission networks, including routers, switches, MPLS environments, and transmission nodes.
• Manage incident, problem, and configuration activities to maintain network performance and stability.
• Support transmission-related outages and service degradation investigations.
• Configure, install, maintain, and upgrade network devices and services.
• Conduct node acceptance, audits, and network health assessments.
• Collaborate with field, access, operations, and third-party teams to resolve complex issues.
• Follow up on transmission design-related matters and support implementation activities.
• Open and manage escalations with third-line support when required.
• Review and verify transmission-related network changes and activities.
• Participate in technical investigations, analysis sessions, and continuous improvement initiatives.
• Work in a 24/5 shift environment and provide on-call support during weekends when required.

The skills you bring

• 1 to 4 years of experience in transmission network operations, support, or troubleshooting.
• Knowledge of IP networking concepts and protocols.
• Experience with Cisco routers and switches.
• Experience troubleshooting transmission technologies and network nodes.
• Hands‑on experience with Ericsson transmission solutions such as Mini‑Link TN, Mini‑Link 6600, Mini‑Link 6352, R6000, and SIU/TCU is an advantage.
• Understanding of configuration, incident, problem, and change management processes.
• Experience using network management and monitoring tools.
• Telecom industry experience is preferred.
• Basic scripting knowledge or automation experience is considered a plus.
• Cisco and/or Ericsson networking certifications are preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and perform under pressure.
• Strong attention to detail, accountability, and customer-focused mindset.
• Willingness to work flexible hours, shift rotations, and on‑call support when required.
• A collaborative attitude with a passion for continuous learning and knowledge sharing.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh