Implementation Engineer / Senior Implementation Engineer

fakeeh care group; Saudi Arabia; On-site; SAR 150,000 - 230,000; Full time

Job summary

fakeeh care group is seeking a software implementation specialist to collaborate with project managers and clients to understand project scope and timelines. You will develop implementation plans, configure environments, and install/ tailor software to client needs.

The role involves integrating systems, conducting thorough testing, resolving issues, and providing end-user training and documentation to ensure successful deployment and ongoing support.

Qualifications

• Strong understanding of software development and integration, including proficiency in programming languages, APIs, and databases.
• Ability to analyze complex issues, identify root causes, and develop effective solutions.
• Excellent interpersonal skills to work with cross-functional teams and clients.

Responsibilities

• Collaborate with project managers and clients to understand project scope, objectives, and timelines.
• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure the necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings to align with the client’s business processes and needs.
• Integrate software with existing systems and databases for seamless data flow and interoperability.
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.
• Identify and resolve any technical issues or bugs that arise during the testing phase.
• Work closely with quality assurance teams to ensure the solution is fully functional and ready for deployment.
• Provide training to clients and end-users on how to use the implemented software effectively.
• Create user guides, documentation, and training materials to support client onboarding and usage.
• Offer ongoing technical support to clients during and after the implementation process.
• Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.
• Communicate regularly with clients to provide updates on implementation progress and address any concerns.

Skills

Software development

APIs

Databases

Root cause analysis

Interpersonal skills

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Job description

Description

Collaborate with project managers and clients to understand project scope, objectives, and timelines.

• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure the necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings and parameters to align with the client’s business processes and needs.
• Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.
• Identify and resolve any technical issues or bugs that arise during the testing phase.
• Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment.
• Provide training to clients and end-users on how to use the implemented software effectively.
• Create user guides, documentation, and training materials to support client onboarding and usage.
• Offer ongoing technical support to clients during and after the implementation process, addressing any questions or issues.
• Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.
• Communicate regularly with clients to provide updates on implementation progress and address any concerns.

Description

Collaborate with project managers and clients to understand project scope, objectives, and timelines.

• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure the necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings and parameters to align with the client’s business processes and needs.
• Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.
• Identify and resolve any technical issues or bugs that arise during the testing phase.

  Requirements

  • Strong understanding of software development and integration, includingproficiency in programming languages, APIs, and databases to effectivelyimplement and troubleshoot solutions.
  • Ability to analyze complex issues, identify root causes, and develop effectivesolutions, ensuring seamless implementation and minimal disruption to clientoperations.
  • Excellent interpersonal skills to work with cross-functional teams and clients,clearly conveying technical information and gathering requirements to ensuresuccessful project delivery.

  Experience

  5-7 years Relevant experience in software implementation, project management, ortechnical support, in a similar role.

  Education

  Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

  Language

  Excellent command of oral and written English and Arabic.

  Licenses / Certifications: SCE