Implementation Engineer / Senior Implementation Engineer

Fakeeh Care Group; Jeddah; On-site; SAR 150,000 - 210,000; Full time

Job summary

Fakeeh Care Group in Jeddah seeks a skilled Software Implementation Specialist to collaborate with project managers and clients to define scope, timelines and deliverables.

You will configure environments, install software, integrate with databases, test thoroughly, train users and document procedures while coordinating with QA and developers.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 5-7 years of experience in software implementation or related roles.
• Excellent command of English and Arabic, written and spoken.

Responsibilities

• Collaborate with project managers and clients to understand project scope, objectives, and timelines.
• Develop detailed implementation plans, including timelines and resource needs.
• Prepare and configure software and hardware environments for implementation.
• Install and configure software solutions per client specifications and project requirements.
• Customize software settings to align with client processes and needs.
• Integrate software with existing systems and databases for seamless data flow.
• Test the implemented solution for functional, performance, and security requirements.
• Identify and resolve technical issues or bugs during testing.
• Coordinate with QA and developers to ensure successful delivery.
• Provide training to clients and end-users and create user guides and training materials.
• Offer ongoing technical support during and after implementation.

Skills

Programming languages

APIs

Databases

Problem solving

Client communication

Education

Bachelor's degree in Computer Science, IT, Engineering, or related field

Tools

APIs

Databases

Job description

Description

Collaborate with project managers and clients to understand project scope, objectives, and timelines.

• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure the necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings and parameters to align with the client’s business processes and needs.
• Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.
• Identify and resolve any technical issues or bugs that arise during the testing phase.
• Work closely with quality assurance teams to ensure that the solution is fully functional and ready for deployment.
• Provide training to clients and end-users on how to use the implemented software effectively.
• Create user guides, documentation, and training materials to support client onboarding and usage.
• Offer ongoing technical support to clients during and after the implementation process, addressing any questions or issues.
• Work closely with cross-functional teams, including developers, QA, and project managers, to ensure successful project delivery.
• Communicate regularly with clients to provide updates on implementation progress and address any concerns.

Description

Collaborate with project managers and clients to understand project scope, objectives, and timelines.

• Develop detailed implementation plans, including timelines, resource requirements, and risk assessments.
• Prepare and configure the necessary software and hardware environments for implementation.
• Install and configure software solutions according to client specifications and project requirements.
• Customize software settings and parameters to align with the client’s business processes and needs.
• Integrate software with existing systems and databases, ensuring seamless data flow and interoperability.
• Conduct thorough testing of the implemented solution to ensure it meets functional, performance, and security requirements.
• Identify and resolve any technical issues or bugs that arise during the testing phase.

  Requirements

  • Strong understanding of software development and integration, includingproficiency in programming languages, APIs, and databases to effectivelyimplement and troubleshoot solutions.
  • Ability to analyze complex issues, identify root causes, and develop effectivesolutions, ensuring seamless implementation and minimal disruption to clientoperations.
  • Excellent interpersonal skills to work with cross-functional teams and clients,clearly conveying technical information and gathering requirements to ensuresuccessful project delivery.

  Experience

  5-7 years Relevant experience in software implementation, project management, ortechnical support, in a similar role.

  Education

  Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

  Language

  Excellent command of oral and written English and Arabic.

  Licenses / Certifications: SCE