Job Resposiblites
- Develop and implement demand planning and management methodologies and procedures in accordance with leading practices
- Gather analyze and document business requirements new solutions and change requests
- Assess and prioritize requests in alignment with the Authority s strategy and enterprise architecture
- Develop and monitor implementation plans for technical solutions and change requests and track their progress
- Measure and monitor performance indicators related to technical initiatives and requests
- Identify operational and technical gaps risks and challenges and recommend appropriate solutions
- Monitor the implementation of corrective actions and verify their effectiveness
- Support change management and business transformation initiatives associated with technical solutions
- Review and analyze test results defects and observations to ensure solution quality
- Prepare and share periodic reports on the status of requests and progress levels
- Adhere to all relevant policies processes and standard operating procedures to ensure that work is performed in an organized and consistent manner
- Assist in resolving escalated issues and provide the necessary support to junior team members to ensure the efficient execution of work
- Train junior employees on various job-related activities to ensure knowledge transfer where applicable
- Provide clear guidance establish task priorities assign and delegate responsibilities and monitor the workflow of direct reports and junior employee
Job Details
Communication and Contacs
Education
A Bachelor s degree in Information Technology or an equivalent qualification is required.
Experience
A minimum of 4 years of relevant experience.
Competencies
- Business Solutions Testing and Quality Control
- Proficient Collaboration and Communication
- Developing Customer Focus
- Proficient Enablement of Change and Innovation
- Developing IT Change Management
- Advanced IT Compliance
- Proficient Professionalism
- Proficient Project Management
- Advanced Results Oriented
- Proficient Solutions Requirements Planning and Articulation
- Proficient