Housekeeping Supervisor -Saudis Only

Fairmont Hotels & Resorts; Makkah Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Fairmont Makkah Clock Royal Tower is seeking a proactive Housekeeping Supervisor to lead daily operations and maintain the highest service standards for our guests.

Reporting to the Director of Housekeeping, you will supervise the team, coordinate guest requests, and ensure rooms are prepared with attention to detail while upholding safety and sanitation policies within a premier hotel near Masjid Al Haram.

Qualifications

• Proven supervisory experience in hotel housekeeping.
• Proficient in English (verbal and written).
• Ability to work under pressure and maintain standards.

Responsibilities

• Lead daily operation of housekeeping and ensure service standards.
• Provide professional, friendly service to guests.
• Log and notify proper areas of guest concerns.
• Participate in daily briefing and department meetings.
• Ensure Room Attendants are informed on priorities.
• Report maintenance items and follow safety and sanitation policies.
• Perform duties with attention to detail and teamwork.

Skills

English proficiency

Supervisory experience

Communication skills

Detail oriented

Education

High school diploma

Tools

Hotel PMS (Micros-Fidelio)

Job description

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.

Job Description

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Additional Information

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