Server-Saudis Only

Fairmont Hotels & Resorts; Makkah Region; On-site; SAR 48,000 - 60,000; Full time

Job summary

Fairmont Makkah Clock Royal Tower, a Fairmont Hotel, located steps from the Masjid Al Haram and the Holy Ka’aba, seeks a motivated F&B professional to join our luxury outlet team. You will report to the Outlet Manager and uphold Service Plus standards while delivering guest‑focused service in a fast-paced, high‑profile environment.

Responsibilities include knowing the menu and beverage lists, ensuring accurate transactions, participating in briefings, maintaining health and safety standards, and

Qualifications

• Minimum 1 year experience in F&B Operations in a luxury property preferred.
• Strong interpersonal and problem solving abilities.
• Highly organized with strong planning skills.
• Goal and results oriented.
• Analytical skills, leadership qualities.
• International experience an asset.
• Energetic, enthusiastic, self-motivated and a charismatic team player.
• Outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English (verbal & written); second language an asset.
• Flexible in terms of working hours.

Responsibilities

• Demonstrates Fairmont’s Service Plus Standards in all interactions.
• Report on duty punctually, in full uniform according to appearance and grooming standards.
• Promote and maintain a positive working relationship with colleagues in Fairmont Makkah.
• Consistently offer professional, friendly and warm service.
• Demonstrate understanding of Restaurant Policies & Procedures and Service Standards.
• Have full knowledge of the Menu and Beverage lists; answer guest questions about menu items.
• Take corrective action for service errors and exceed guest expectations.
• Understand shift end reports and cash handling procedures.
• Understand each service station and all side duties.
• Attend pre-meal briefing and meetings to improve guest experience.
• Operate all equipment used in the outlet.
• Follow the hotel’s recycling program and safety procedures.
• Participate in all health and safety procedures for the hotel.
• Carry out miscellaneous duties as required by the manager.
• Follow telephone etiquette and safety regulations.
• Report suspicious activity to Security.
• Adhere to Fairmont’s Code of Ethics.

Skills

Guest services

Communication skills

Organization

Problem solving

Team player

English proficiency

Job description

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.

Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrates Fairmont’s Service Plus Standards in all interactions


• To report on duty punctually, in full uniform according to appearance and grooming standards


• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.


• To consistently offer professional, friendly and warm service


• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts


• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way


• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation


• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs


• To understand each service station and all side duties assigned to that station


• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience


• To understand how to operate all the equipment used in the outlet


• To fully understand and follow the hotel’s recycling program and procedures


• To actively participate in all health and safety procedures for Cascades and the entire hotel


• To follow all of safety and sanitation policies when handling food and beverage


• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant


• Follows Hotel’s telephone etiquette standards


• Follows Occupational Health & Safety regulations


• Reports suspicious people, parcels, and behaviors to Security


• Ensures adherence to Fairmont’s Code of Ethics

Qualifications

• Minimum 1 years experience in F&B Operations in a luxury property preferred


• Strong interpersonal and problem solving abilities necessary


• Must be a highly organized person with strong planning skills
  
• Goal and results oriented


• Analytical skills, strength as a developer and a leader of others are essential


• International experience an asset


• Energetic, enthusiastic, self-motivated and a charismatic team player


• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills


• Proficient in the English language (verbal & written), second language is an asset


• Must be able to handle a multitude of tasks in an intense, ever-changing environment


• Must be flexible in terms of working hours.

Additional Information

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