Housekeeping Public Area Supervisor

FAENA; Medina; Presencial; SAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Faena Red Sea is seeking a Housekeeping Public Area Supervisor to lead the public spaces team, ensuring lobbies, restaurants, restrooms, and back-of-house areas meet luxury standards. You will develop daily task checklists, supervise staff, coach on brand standards, and coordinate with Front Office, Engineering, and other departments to deliver exceptional guest experiences.

The role requires inspection skills, safety training, inventory control, and managing outsourced services for pest

Formación

• Diploma or certificate in hospitality management or related field.
• Minimum 2 years of housekeeping experience in luxury hotel with at least 1 year in a supervisory role.
• Familiarity with Forbes or 5-Diamond service standards preferred.
• Knowledge of Opera PMS and housekeeping management systems.

Responsabilidades

• Supervise all housekeeping activities related to public spaces, ensuring cleanliness, organization, and presentation of guest and staff-accessible areas.
• Develop and manage daily task checklists and cleaning schedules for Public Area Attendants.
• Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements.
• Coordinate with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
• Maintain inventories of cleaning supplies and equipment, ensure safety and budget compliance.

Conocimientos

Team leadership

Public area cleaning knowledge

Coaching

Safety procedures

English communication

PMS Opera familiarity

Educación

Diploma or Certificate in Hospitality Management

Herramientas

Opera PMS

Housekeeping management systems

Descripción del empleo

JOB OVERVIEW

Housekeeping Public Area Supervisor include and guiding the housekeeping line staff to ensure that guest rooms public spaces and back of house areas are cleaned and maintained according to luxury service standard of Faena Red Sea To lead a team of public area attendants to ensure that lobbies restaurants restrooms and all the common spaces are spotless well maintained and aligned with the elevated design and the luxury standard of Faena Red Sea This role managing staffing inspections and training of line employees The ideal candidate leads by example ensures compliance with brand and regulatory standards and contributes to the delivery of an exceptional guest experience

DUTIES AND RESPONSIBILITIES

Supervise all housekeeping activities related to public spaces ensuring cleanliness organization and presentation of all guest and staff-accessible areas including lobbies elevators corridors restrooms entrances driveways outlets spa areas back-of-house corridors and service elevators Develop and manage daily task checklists and cleaning schedules for Public Area Attendants ensuring full coverage and timely completion of assignments Ensure readiness of all high-traffic areas during key guest arrival dining and event periods maintaining a sharp focus on first impressions and high visibility areas Provide on-the-spot coaching reinforce brand standards and guide team members through daily operational requirements Ensure proper usage care and storage of equipment chemicals and housekeeping tools with particular emphasis on safety and efficiency Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces including pest control marble and wood polishing carpet upholstery shampooing facade cleaning and indoor plant care Maintain updated inventories of all public area-related cleaning equipment machinery and consumables flag irregularities and ensure timely replenishment Assigning cleaning tasks and areas to housekeeping line staff and monitoring their performance Inspecting rooms hallways lobbies and public areas for cleanliness and order Conducting training sessions and cleaning methods equipment uses and safety procedure Managing the stocking and ordering of cleaning supplies to ensure availability and budget compliance Resoling any guest issues or complaints related to cleanliness in a timely and efficient manner Preparing reports on departmental activities staff performance and resource utilization Supervise and inspect housekeeping line staff ensuring completion of daily assignments Conduct quality inspections to uphold Faena s cleanliness presentation and Forbes 5-star service standards Help develop training programs and facilitate onboarding of new team members Monitor inventory of linens amenities and supplies ensuring par levels and timely restocking Liaise with Front Office Engineering and other departments to ensure seamless service delivery and guest satisfaction Support department compliance with health and safety regulations Manage with lost amp found deep-cleaning projects and VIP arrival preparations Respond to guest service requests and manage in-room service recovery with discretion and professionalism

QUALIFICATIONS DESIRED

Diploma or Certificate in Hospitality Management or related field Minimum 2 years of experience in housekeeping operations in a luxury hotel with at least 1 year in a supervisory or Coordinator roll Experience with Forbes or 5-Diamond service standards preferred Familiarity with PMS Opera and housekeeping management systems Good understanding of hygiene sanitation and safety standards Familiarity with housekeeping operations schedules and shift planning Basic knowledge of inventory control for cleaning supplies and equipment Experience in handling guest requests and maintaining service standards in public spaces Good communication skills in English additional languages are an advantage

Diploma or Certificate in Hospitality Management or related field Minimum 2 years of experience in housekeeping operations in a luxury hotel, with at least 1 year in a supervisory or Coordinator roll. Experience with Forbes or 5-Diamond service standards preferred. Familiarity with PMS (Opera) and housekeeping management systems. Good understanding of hygiene, sanitation, and safety standards Familiarity with housekeeping operations, schedules, and shift planning Basic knowledge of inventory control for cleaning supplies and equipment Experience in handling guest requests and maintaining service standards in public spaces Good communication skills in English (additional languages are an advantage)