Airport Greeter

FAENA; Medina; On-site; SAR 60,000 - 100,000; Full time

Job summary

The Airport Greeter at FAENA The Red Sea in Saudi Arabia welcomes guests on arrival and departure, delivering a seamless, luxurious first and last impression. The role involves assisting with meet-and-greet services, coordinating transfers, and supporting luggage handling to ensure a flawless airport-to-resort transition in line with ultra-luxury hospitality standards.

Candidates should excel in professional presentation, possess strong English skills, and be capable of discreet, high-level

Qualifications

• Greet guests warmly and personally at the airport.
• VIP handling and priority attention for high-profile guests.
• Coordinate transfers between airport and resort and assist with luggage.

Responsibilities

• Welcome guests at the airport with a warm, professional greeting.
• Assist guests during arrival and departure procedures for a smooth airport experience.
• Identify and escort VIP guests ensuring priority handling and special attention.
• Coordinate guest transfers between the airport and the resort including transportation arrangements.
• Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives.
• Liaise with airport authorities, immigration staff and transportation providers as needed.
• Monitor flight arrivals/departures to coordinate guest services.
• Provide guests with accurate information about resort transfers, timing, and services.

Skills

Excellent communication

Guest engagement

Professional appearance

Calm under pressure

Time management

Discretion & confidentiality

Shift flexibility

Attention to detail

Teamwork

English proficiency

Education

High school diploma or equivalent

Job description

JOB OVERVIEW

The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport ensuring a seamless warm and luxurious first and last impression of FAENA The Red Sea The role includes assisting with meet-and-greet services coordinating transportation supporting luggage handling and facilitating smooth transfers between the airport and the resort while delivering attentive professional and personalized guest service in line with ultra-luxury hospitality standards

DUTIES AND RESPONSIBILITIES

• Welcome guests at the airport with a warm professional and personalized greeting
• Assist guests during arrival and departure procedures to ensure a smooth airport experience
• Identify and escort VIP guests ensuring priority handling and special attention
• Coordinate guest transfers between the airport and the resort including transportation arrangements
• Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives
• Liaise with airport authorities immigration staff and transportation providers when necessary to facilitate guest movement
• Monitor flight arrivals and departures to ensure timely coordination of guest services
• Communicate guest arrivals delays or special requirements to the resort team
• Provide guests with accurate information about resort transfers timing and services
• Handle guest inquiries concerns or last-minute changes with professionalism and efficiency
• Ensure all meet-and-greet signage materials and welcome setups are properly prepared
• Maintain a polished and professional appearance in line with luxury hospitality standards
• Support VIP protocols and ensure discreet personalized service for high-profile guests
• Coordinate closely with Concierge Transportation and Front Office teams
• Ensure guest privacy confidentiality and security at all times
• Maintain a calm and organized presence in busy airport environments
• Report any operational issues delays or incidents promptly to management
• Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea s luxury standards

SKILLS

• Excellent communication and interpersonal skills
• Strong customer service and guest engagement abilities
• Professional appearance with impeccable grooming standards
• Ability to remain calm organized and efficient in busy airport environments
• Strong coordination and time-management skills
• Attention to detail and ability to handle multiple flight schedules and guest movements
• Problem-solving skills and ability to manage last-minute changes effectively
• Ability to work under pressure while maintaining a luxury service mindset
• Strong teamwork and collaboration with resort and airport teams
• High level of discretion and respect for guest privacy and confidentiality
• Positive proactive and service-oriented attitude
• Flexibility to work shifts early mornings evenings weekends and holidays
• High school diploma or equivalent required; hospitality or tourism training preferred
• 1 3 years of experience in guest services, airport operations, concierge, or luxury hospitality
• Previous experience in a luxury hotel or resort environment is an advantage
• Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred
• Proficiency in English; additional languages are an advantage
• Basic knowledge of local transportation and travel coordination