Housekeeping Coordinator/ Saudi

Movenpick Hotel; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Movenpick Hotel in Saudi Arabia seeks a diligent Housekeeping Communications Coordinator to ensure clear interdepartmental communication and accurate record-keeping. You will handle telephone calls, maintain logs, and utilize OPERA and Swiss/Royal Service systems to track guest items and room statuses.

You will supervise attendants, safeguard keys and devices, and coordinate VIP requests while upholding confidentiality and professional guest service standards.

Qualifications

• Excellent communication and multitasking abilities.
• Strong telephone etiquette and professional verbiage.
• Ability to maintain guest confidentiality and discretion.

Responsibilities

• Ensure efficient communication within Housekeeping, Front Office, Engineering and Royal Service.
• Answer calls within 3 rings and follow up with proper verbiage.
• Record calls and details in the log or Royal Service for tracking.
• Use guest names in conversations with guests.
• Maintain familiarity with OPERA and Swiss/Royal Service systems.
• Keep records of guest loan items and update traces in OPERA.
• Coordinate VIP and blocked room preferences with Team Leaders.
• Supervise housekeeping staff to fulfill guest requests promptly.
• Monitor room status to ensure readiness for arrivals.
• safeguard departmental keys, mobi-talks, and iPhones; inventory and report losses.
• Assist in preparing keys, mobiles, or documents for colleagues as needed.
• Handle Lost & Found queries promptly and correctly.
• Inform Security and Duty Manager of losses requiring compensation.
• Ensure security and maintenance of Lost & Found area; enforce proper disposal.

Skills

Clear communication

Telephone etiquette

Guest name usage

Attention to detail

Leadership ability

Tools

OPERA system

Swiss/Royal Service

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

1. Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
2. Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
3. Record all telephone calls and its details in the housekeeping coordinator's log book or input into Royal Service to ensure proper follow up
4. Use guest names during the process of conversation with guest
5. Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
6. Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
7. Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
8. Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
9. Monitor room statuses to ensure clean rooms are available for arrival guests
10. Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
11. Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
12. Assist in preparing keys, mobiles or papers to colleagues if need arise.
13. Answers all lost & found queries in a timely manner and follow up accordingly
14. Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
15. Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
16. Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
17. Ensure that safe working practices are followed including emergency procedures
18. Participate in departmental leadership activities as a member of the team
19. Maintain levels of confidentiality and discretion for guests
20. Carry out any other duties as and when assigned by the Management of the Hotel and department
21. Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
22. Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
23. Record all telephone calls and its details in the housekeeping coordinator's log book or input into Royal Service to ensure proper follow up
24. Use guest names during the process of conversation with guest
25. Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
26. Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
27. Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
28. Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
29. Monitor room statuses to ensure clean rooms are available for arrival guests
30. Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
31. Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
32. Assist in preparing keys, mobiles or papers to colleagues if need arise.
33. Answers all lost & found queries in a timely manner and follow up accordingly
34. Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
35. Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
36. Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
37. Ensure that safe working practices are followed including emergency procedures
38. Participate in departmental leadership activities as a member of the team
39. Maintain levels of confidentiality and discretion for guests
40. Carry out any other duties as and when assigned by the Management of the Hotel and department

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.