Hotel Manager at Ewaa Hotels

Ewaa Hotels; Riyadh; On-site; SAR 73,000 - 78,000; Full time

Job summary

Ewaa Hotels in Riyadh is seeking an experienced Hotel Manager to lead daily hotel operations, optimize guest experiences, and drive financial performance. You will oversee departments, manage budgets, and ensure high standards of service and safety in a dynamic environment.

The role requires 5–7 years in hotel operations, fluency in English, and a track record of leadership in 3- or 4-star properties. In-person work is expected with a focus on delivering exceptional hospitality and team

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or related field.
• 5–7 years of experience in hotel operations in a Hotel Manager or senior role.
• Experience in 3- or 4-star hotels preferred.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Oversee day-to-day hotel operations and coordinate between departments.
• Lead and develop hotel teams to achieve service excellence.
• Ensure high standards of guest satisfaction, cleanliness and service quality.
• Monitor performance metrics like occupancy, ADR, RevPAR and profitability.
• Develop and implement plans to meet financial and operational targets.
• Control operating expenses while maintaining service standards.
• Coordinate with Front Office, Housekeeping, F&B, Sales, Reservations, Finance and HR.
• Act on guest feedback and online reviews with corrective actions.
• Ensure compliance with policies, health and safety standards and regulations.
• Provide regular performance reports to senior management.
• Support sales and revenue-generation initiatives to maximize profitability.
• Maintain relationships with key clients, suppliers, and partners.
• Identify challenges and implement practical efficiency improvements.
• Manage staffing levels, training and performance management.
• Conduct facility inspections and oversee maintenance and presentation.
• Promote teamwork, accountability and guest satisfaction.

Skills

Leadership

Communication

Problem-solving

Decision-making

Guest relations

Budgeting

Revenue management

Team management

Commercial awareness

Operational excellence

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Hotel Management

Bachelor's degree in Business Administration

Tools

Hotel management systems

Job description

Hotel Manager at Ewaa Hotels in الرياض, S01, SA.

This Full time on site position offers great opportunities for career growth.

About the Role

Ewaa Hotels Group is looking for an experienced and dynamic Hotel Manager to lead hotel operations, ensure exceptional guest experiences, achieve financial targets, and maintain high standards of service and operational excellence.

Key Responsibilities

• Manage the overall day-to-day operations of the hotel and ensure smooth coordination between all departments.
• Lead, motivate, and develop hotel teams to achieve operational and service excellence.
• Ensure high standards of guest satisfaction, service quality, cleanliness, and hospitality.
• Monitor hotel performance, occupancy, ADR, RevPAR, revenue, and departmental profitability.
• Develop and implement action plans to achieve financial and operational targets.
• Control operating expenses while maintaining required service standards.
• Coordinate closely with Front Office, Housekeeping, Food \& Beverage, Sales, Reservations, Finance, and HR departments.
• Monitor guest feedback, complaints, and online reviews and ensure effective corrective actions.
• Ensure compliance with company policies, procedures, health and safety standards, and applicable regulations.
• Prepare and review operational reports and provide regular performance updates to senior management.
• Support sales and revenue-generation initiatives to maximize hotel profitability.
• Maintain strong relationships with key clients, corporate accounts, suppliers, and business partners.
• Identify operational challenges and implement practical solutions to improve efficiency.
• Ensure proper staffing levels, employee discipline, training, and performance management.
• Conduct regular inspections of hotel facilities and ensure proper maintenance and presentation.
• Promote a positive hotel culture focused on teamwork, accountability, and guest satisfaction.

Requirements

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5–7 years of experience in hotel operations, with proven experience in a Hotel Manager or senior operational management position.
• Previous experience in 3- or 4-star hotels is preferred.
• Strong knowledge of hotel operations, budgeting, P\&L management, revenue management, and guest relations.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Strong understanding of hotel systems and operational procedures.
• Ability to work under pressure and manage multiple priorities effectively.
• Fluency in English is required; Arabic is an advantage.
• Strong commercial awareness with a results-oriented mindset.

Key Performance Indicators (KPIs)

• Occupancy and RevPAR growth
• Revenue and profitability achievement
• Guest satisfaction and online reputation
• Cost control and departmental performance
• Employee productivity and retention
• Compliance with company standards and procedures
• Achievement of hotel operational targets

Pay

Pay: ﷼6,500.00 - ﷼7,000.00 per month

Experience

Experience: hotel manager: 5 years (Required)

Location

Location: Riyadh (Required)

Work Location

Work Location: In person