Hostess

AccorHotel; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

AccorHotel in Jeddah is seeking a guest-focused restaurant service team member to provide friendly and professional service in a fast-paced dining environment.

You will greet guests, present menus, assist with reservations, seat guests according to floor plan, and collaborate with colleagues to ensure guest satisfaction and smooth operations.

Join our team and contribute to delivering exceptional hospitality in line with Accor's standards and the hotel’s commitment to service excellence.

Responsibilities

• Answer telephone within 3 rings using correct salutations and etiquette.
• Greet guests and seat them according to the floor plan.
• Maintain hostess stand cleanliness and organization.
• Assist with reservations management and guest service during service hours.

Job description

Main Duties

Maintain complete knowledge of Dining room layout table seat section numbers proper table setups room capacity hours of operation price range and dress code Restaurant reservation procedures Daily house count arrivals departures VIP s Scheduled in-house group activities locations and times All department policies service procedures Answer telephone within 3 rings using correct salutations and telephone etiquette Take record and confirm restaurant reservations cancellations in accordance with departmental standards Communicate reservation or cancellation changes to management as they arise throughout the shift Monitor the preparation of own assignments ensuring compliance to departmental standards Ensure that all menu s check folders are cleaned and in sufficient quantity Ensure that the hostess stand is cleaned and organized Review the Reservation book pre-assign designated tables and follow up on all special requests Greet the guests at the entrance of the restaurant Seat Guest accordingly to floor plan being fair to each waiter Show guests their table which has been designated to them Ensure that the guests are pleased with their table Present the open menu to the guest Ensure that the tables are set to the best service of the guest Anticipate heavy business times and organize procedures to handle waiting lines Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day Maintain positive guest relations at all times Be familiar with hotel services activities to respond to guest inquiries accurately Handle guest complaints following instant pacification procedures and insuring guest satisfaction Monitor guests reactions and confer frequently with management to ensure guest satisfaction Monitor and participate to ensure that all tables are cleared and reset according to the department procedures Monitor and maintain cleanliness and working conditions of own section equipment and supplies Assist restaurant staff with their job functions to ensure optimum service to guest when requested Promote a cooperative working climate maximizing productivity and quality Do table visits systematically at each meal period to ensure guest satisfaction Promote F amp B Outlets to each customer in down time Successful completion of the training process To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced To assist in Menu printing

Other Duties

To report for duty punctually wearing the correct uniform and name tag To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards To provide friendly courteous and professional service at all times To maintain good working relationships with colleagues and all other departments To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety To comply with local legislation as required To respond to any changes in the department as dictated by the needs of the hotel To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments areas if required to meet business demands and guest service needs To attend training and meetings as and when required Ability to focus attention on guest needs, remaining calm and courteous at all times. Strong interpersonal and problem solving abilities. Ability to work well under pressure in a fast paced environment. Ability to work cohesively and collaboratively as part of a team.