Banquet Captain: Guest Experience & Service Lead

Sheraton Hotels & Resorts; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, invites applications for a Non-Management, Full Time role focused on Food & Beverage and events support. You will communicate service needs to chefs and stewards, present group checks, prep banquet spaces, and ensure tables and displays meet service standards.

Requirements include a high school diploma or GED, at least 2 years related experience, and at least 1 year of supervisory experience.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Communicate service needs to chefs and stewards throughout functions.
• Prepare and present checks to group contacts for payment.
• Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
• Maintain cleanliness and presentation of china, glass, and silver.
• Welcome and acknowledge guests and ensure satisfaction.
• Follow safety policies and report incidents to management.

Skills

Customer service

Team coordination

Clear communication

Guest interaction

Education

High school diploma or GED

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, invites applications for a Non-Management, Full Time role focused on Food & Beverage and events support. You will communicate service needs to chefs and stewards, present group checks, prep banquet spaces, and ensure tables and displays meet service standards.

Requirements include a high school diploma or GED, at least 2 years related experience, and at least 1 year of supervisory experience.