HIS Application Support Specialist

Astek; Jeddah; On-site; SAR 180,000 - 280,000; Full time

Job summary

Astek is seeking an HIS Application Support Specialist in Jeddah to manage end-to-end support, operations, and continuous improvement of the Hospital Information System, with a primary focus on InterSystems TrakCare.

You will ensure system stability, performance, and alignment with clinical and business needs, handling incident support, integrations, and ongoing service enhancements for both clinical and admin workflows. Arabic and English fluency is required.

Qualifications

• Bachelor’s degree in IT, Computer Science, Health Informatics, or related field.
• 3+ years of experience in HIS / EMR systems.
• Strong hands-on knowledge of InterSystems TrakCare (mandatory).
• Fluency in Arabic and English (mandatory).

Responsibilities

• Lead the administration, support, and optimization of InterSystems TrakCare, including core modules such as ADT, Billing, Pharmacy, Orders, and related clinical workflows.
• Coordinate with InterSystems and other vendors to resolve issues, manage enhancements, and support effective service delivery.
• Oversee daily HIS operations and manage incidents, ensuring timely resolution and adherence to SLAs.
• Manage user roles, configurations, and workflow updates to support ongoing operational needs.
• Manage integrations between TrakCare and external systems such as LIS, RIS, PACS, ERP, and NPHIES.
• Monitor and support interfaces using HL7, FHIR, and APIs, ensuring secure and accurate data exchange across systems.
• Support the SDLC for TrakCare enhancements and releases, including upgrades, patches, and improvements.
• Ensure proper testing, documentation, and change management processes are followed for all system changes.
• Continuously optimize TrakCare usage across clinical and administrative functions by improving workflows, automation, and system efficiency.
• Ensure compliance with healthcare standards, NPHIES, and relevant regulatory requirements.

Skills

Incident management

System administration

Cross-functional collaboration

Arabic & English bilingual

Education

Bachelor’s degree in IT / Health Informatics

Tools

InterSystems TrakCare

HL7 / FHIR

APIs

Job description

We are looking for an HIS Application Support Specialist to manage the end-to-end support, operations, and continuous improvement of the Hospital Information System, with a primary focus on InterSystems TrakCare. The role ensures system stability, performance, and alignment with clinical and business needs, while delivering strong incident support, integration reliability, and continuous service enhancements.

Key Responsibilities

• Lead the administration, support, and optimization of InterSystems TrakCare, including core modules such as ADT, Billing, Pharmacy, Orders, and related clinical workflows, ensuring high availability, performance, and user satisfaction.
• Coordinate with InterSystems and other vendors to resolve issues, manage enhancements, and support effective service delivery.
• Oversee daily HIS operations and manage incidents, ensuring timely resolution and adherence to SLAs.
• Manage user roles, configurations, and workflow updates to support ongoing operational needs.
• Manage integrations between TrakCare and external systems such as LIS, RIS, PACS, ERP, and NPHIES.
• Monitor and support interfaces using HL7, FHIR, and APIs, ensuring secure and accurate data exchange across systems.
• Support the SDLC for TrakCare enhancements and releases, including upgrades, patches, and improvements.
• Ensure proper testing, documentation, and change management processes are followed for all system changes.
• Continuously optimize TrakCare usage across clinical and administrative functions by improving workflows, automation, and system efficiency.
• Ensure compliance with healthcare standards, NPHIES, and relevant regulatory requirements.

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Health Informatics, or related field.
• 3+ years of experience in HIS / EMR systems.
• Strong hands-on knowledge of InterSystems TrakCare (mandatory).
• Fluency in Arabic and English (mandatory).

Technical Knowledge

• HL7 / FHIR integration standards
• ZATCA RCM processes
• HIS integrations (Lab, Pharmacy, Radiology)