HIS Application Support Specialist

Astek; Saudi Arabia; On-site; SAR 120,000 - 240,000; Full time

Job summary

Astek is seeking an HIS Application Support Specialist to manage end-to-end support for the Hospital Information System, with emphasis on InterSystems TrakCare. You will ensure system stability, performance, and alignment with clinical needs while handling incidents and improving services.

The ideal candidate has a Bachelor's degree in IT or related field, 3+ years in HIS/EMR, and fluency in Arabic and English.

Qualifications

• Bachelor's degree in IT, CS, Health Informatics, or related field.
• 3+ years of experience in HIS/EMR systems.
• Strong hands-on knowledge of InterSystems TrakCare (mandatory).

Responsibilities

• Lead administration, support, and optimization of InterSystems TrakCare, including core modules such as ADT, Billing, Pharmacy, Orders, and related clinical workflows, ensuring high availability, performance, and user satisfaction.
• Coordinate with InterSystems and vendors to resolve issues, manage enhancements, and support effective service delivery.
• Oversee daily HIS operations and manage incidents, ensuring timely resolution and adherence to SLAs.
• Manage user roles, configurations, and workflow updates to support ongoing operational needs.
• Manage integrations between TrakCare and external systems such as LIS, RIS, PACS, ERP, and NPHIES.
• Monitor and support interfaces using HL7, FHIR, and APIs, ensuring secure and accurate data exchange across systems.
• Support the SDLC for TrakCare enhancements and releases, including upgrades, patches, and improvements.
• Ensure proper testing, documentation, and change management processes are followed for all system changes.
• Continuously optimize TrakCare usage across clinical and administrative functions by improving workflows, automation, and system efficiency.
• Ensure compliance with healthcare standards, NPHIES, and relevant regulatory requirements.

Skills

Arabic

English

Education

Bachelor's degree in IT, CS, Health Informatics or related field

Tools

InterSystems TrakCare

Job description

We are looking for an HIS Application Support Specialist to manage the end-to-end support, operations, and continuous improvement of the Hospital Information System, with a primary focus on InterSystems TrakCare. The role ensures system stability, performance, and alignment with clinical and business needs, while delivering strong incident support, integration reliability, and continuous service enhancements.

Key Responsibilities

• Lead the administration, support, and optimization of InterSystems TrakCare, including core modules such as ADT, Billing, Pharmacy, Orders, and related clinical workflows, ensuring high availability, performance, and user satisfaction.
• Coordinate with InterSystems and other vendors to resolve issues, manage enhancements, and support effective service delivery.
• Oversee daily HIS operations and manage incidents, ensuring timely resolution and adherence to SLAs.
• Manage user roles, configurations, and workflow updates to support ongoing operational needs.
• Manage integrations between TrakCare and external systems such as LIS, RIS, PACS, ERP, and NPHIES.
• Monitor and support interfaces using HL7, FHIR, and APIs, ensuring secure and accurate data exchange across systems.
• Support the SDLC for TrakCare enhancements and releases, including upgrades, patches, and improvements.
• Ensure proper testing, documentation, and change management processes are followed for all system changes.
• Continuously optimize TrakCare usage across clinical and administrative functions by improving workflows, automation, and system efficiency.
• Ensure compliance with healthcare standards, NPHIES, and relevant regulatory requirements.

Qualifications & Experience

• Bachelor's degree in IT, Computer Science, Health Informatics, or related field.
• 3+ years of experience in HIS / EMR systems.
• Strong hands-on knowledge of InterSystems TrakCare (mandatory).
• Fluency in Arabic and English (mandatory).

Technical Knowledge

• HL7 / FHIR integration standards
• ZATCA RCM processes
• HIS integrations (Lab, Pharmacy, Radiology)