HIS Product Manager

Total-TECH Co; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Total-TECH Co is seeking a Product Manager to lead the Health Information System (HIS) product strategy in Jeddah, Saudi Arabia. The ideal candidate will have 5-10 years' experience in product management or consulting in the healthcare field. Responsibilities include driving the execution of the HIS roadmap, leading cross-functional teams, and ensuring alignment with business goals.

This role requires strong analytical skills, stakeholder engagement, and a deep understanding of user journeys within healthcare. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and knowledge of HIS platforms.

Qualifications

• 5-10 years of relevant experience, including at least 3 years in a Product Management role.
• Solid working knowledge of Health Information Systems (HIS, EMR, EHR platforms).
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead HIS Product Strategy and Roadmap Execution.
• Drive sprints, backlog refinement, and feature definition with Agile teams.
• Monitor KPIs, adoption, and user insights to inform iterations.

Skills

Product Management

Stakeholder Engagement

Analytical Skills

User-Centric Design

Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Health Information Systems (HIS)

Job description

Job Responsibilities

• Lead HIS Product Strategy and Roadmap Execution. Translate the HIS product vision and roadmap into actionable, well-prioritized backlogs covering provider integrations, NPHIES compliance, clinical data exchange and digital health member journeys. Gather requirements from stakeholders and prioritize based on impact and feasibility. Maintain alignment with business and member goals. Maintain alignment of HIS product priorities, digital strategy and member experience goals. Translate evolving regulatory and interoperability requirements (NPHIES, FHIR, HL7, ICD-10-AM, SNOMED CT, Saudi Billing Standard) into clear product features and delivery milestones.
• Lead Day-to-Day Product Delivery. Drive sprints, backlog refinement, story writing and feature definition with cross-functional Agile teams - engineering, integration, QA, data and vendor partners. Ensure clarity on scope, acceptance criteria, dependencies and delivery timelines for HIS integrations and digital health features. Resolve blockers across business, technology and provider vendor interfaces, escalating risks early and maintaining progress transparency. Coordinate UAT, provider onboarding and go-live readiness for HIS-related releases ensuring minimal disruption to claims and member journeys.
• Analyze and Optimize HIS Product Performance. Monitor KPIs, adoption, NPS, engagement, satisfaction. Gather data and user insights to inform iterations. Propose enhancements based on analytics and user feedback.
• Manage Stakeholder Communication and Alignment. Communicate progress, risks and dependencies with cross-functional teams. Ensure operational teams are prepared for launches and changes. Provide updates to Product Lead and key stakeholders.
• Champion User-Centric Design and Continuous Improvement. Participate in discovery and usability testing. Advocate for customer needs in design and prioritization. Share learnings and best practices with peers.

Requirements

• 5-10 years of relevant experience with at least 3 years in a Product Management, Business Analyst or HIS Consultant role within healthcare, health insurance or healthcare technology.
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Health Informatics, Business Administration or a related field.
• Solid working knowledge of Health Information Systems (HIS, EMR, EHR platforms) and healthcare.
• Familiarity with payer-provider workflows: eligibility, pre-authorization, claims submission and adjudication, e-prescriptions and clinical data exchange.
• Ability to translate customer insights, regulatory requirements and business goals into clear, actionable product requirements and user stories.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration and stakeholder engagement skills across business, technology, clinical and external partner audiences.
• Strong customer empathy and deep understanding of digital user journeys for both members and healthcare providers.
• Adaptable and proactive in fast-paced, ambiguous and regulated environments.
• Collaborative mindset and ability to work cross-functionally with diverse teams including third-party HIS/EMR vendors.
• Bias for outcomes, ownership and continuous improvement aligned Commit, Collaborate, Care.