Head of Support Services & Operations

Confidential; Riyadh; On-site; SAR 260,000 - 380,000; Full time

Job summary

Confidential is seeking an experienced Support Services Unit Manager to lead and manage support services across the head office and all departments in the Kingdom. The role covers operational services, administrative support, facilities coordination, logistics, insurance, transportation, security, hospitality, and staff accommodation to ensure service quality and efficiency.

The ideal candidate has 7–10 years in related areas, strong leadership, budgeting, KPI tracking, and stakeholder

Qualifications

• 7–10 years of experience in support services, administrative services, or facilities management.
• Experience managing service contracts including cleaning, security, hospitality, accommodation, transportation.
• Strong leadership to manage multi-site teams and service providers.
• Excellent planning, coordination, reporting, and follow-up skills.
• Ability to monitor KPIs, budgets, improve service quality, and ensure compliance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Prepare operational plans, objectives, and performance targets for the Support Services Unit.
• Oversee insurance for all companies and policy renewals.
• Manage transportation, fleet, and vehicle management.
• Supervise head office facilities, security, hospitality, and reception staff.
• Oversee workers' accommodation and service standards.
• Prepare administrative budgets for the Administrative Affairs Department.
• Coordinate flight bookings, hotel reservations, shipments, and guest reception.

Skills

Leadership

Strategic planning

Budgeting & cost control

KPI tracking & reporting

Stakeholder management

Problem solving

Communication

Education

Bachelor's degree in Public Administration or Business Administration

Job description

Confidential is seeking an experienced Support Services Unit Manager to lead and manage support services across the head office and all departments in the Kingdom. The role covers operational services, administrative support, facilities coordination, logistics, insurance, transportation, security, hospitality, and staff accommodation to ensure service quality and efficiency.

The ideal candidate has 7–10 years in related areas, strong leadership, budgeting, KPI tracking, and stakeholder