Support Services Unit Manager

Confidential; Riyadh; On-site; SAR 260,000 - 380,000; Full time

Job summary

Confidential is seeking an experienced Support Services Unit Manager to lead and manage support services across the head office and all departments in the Kingdom. The role covers operational services, administrative support, facilities coordination, logistics, insurance, transportation, security, hospitality, and staff accommodation to ensure service quality and efficiency.

The ideal candidate has 7–10 years in related areas, strong leadership, budgeting, KPI tracking, and stakeholder

Qualifications

• 7–10 years of experience in support services, administrative services, or facilities management.
• Experience managing service contracts including cleaning, security, hospitality, accommodation, transportation.
• Strong leadership to manage multi-site teams and service providers.
• Excellent planning, coordination, reporting, and follow-up skills.
• Ability to monitor KPIs, budgets, improve service quality, and ensure compliance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Prepare operational plans, objectives, and performance targets for the Support Services Unit.
• Oversee insurance for all companies and policy renewals.
• Manage transportation, fleet, and vehicle management.
• Supervise head office facilities, security, hospitality, and reception staff.
• Oversee workers' accommodation and service standards.
• Prepare administrative budgets for the Administrative Affairs Department.
• Coordinate flight bookings, hotel reservations, shipments, and guest reception.

Skills

Leadership

Strategic planning

Budgeting & cost control

KPI tracking & reporting

Stakeholder management

Problem solving

Communication

Education

Bachelor's degree in Public Administration or Business Administration

Job description

We are seeking an experienced Support Services Unit Manager to lead and manage support services across the head office and all departments in the Kingdom. The role will oversee operational services, administrative support, facilities coordination, logistics support, insurance, transportation, security, hospitality, and staff accommodation to ensure service quality, operational efficiency, and compliance with approved standards.

Key Responsibilities:

• Prepare operational plans, objectives, and performance targets for the Support Services Unit.
• Manage vehicle, property, marine, and land insurance, including policy issuance and renewal for all companies.
• Oversee all activities related to transportation, fleet movement, and vehicle management.
• Oversee head office facilities and ensure continuous operational safety and service readiness.
• Supervise security services, hospitality services, and reception staff at the head office.
• Oversee workers' accommodation and ensure proper service standards.
• Prepare administrative services and capital expenditure budgets for the Administrative Affairs Department.
• Manage flight bookings, hotel reservations, outgoing and incoming shipments, and guest reception arrangements.
• Ensure all support services are delivered in line with Administrative Affairs policies and procedures.
• Prepare monthly and quarterly reports and analyze operational KPIs.
• Monitor employee performance and provide recommendations for development and improvement.
• Perform any other related duties assigned by the direct manager.

Requirements:

• Bachelor's degree in Public Administration, Business Administration, or a related field.
• 7-10 years of experience in support services, administrative services, or facilities management.
• Experience managing service contracts, including cleaning, security, hospitality, accommodation, transportation, or related services.
• Strong leadership skills with the ability to manage multi-site teams and service providers.
• Strong planning, coordination, reporting, and follow-up skills.
• Ability to monitor KPIs, manage budgets, improve service quality, and ensure compliance.
• Excellent communication, stakeholder management, and problem-solving skills.