Customer Growth Specialist

Jobgether; Saudi Arabia; Remote; SAR 262.000 - 412.000; Vollzeit

Benefits dieser Stelle

Remote work

PTO & holidays

Parental leave

Medical, dental, vision coverage for U

Zusammenfassung

Jobgether seeks a Customer Growth Specialist in a remote role, focusing on retention and expansion for small video businesses. You design scalable coaching programs, use data to identify growth opportunities, and guide customers on pricing, packaging, and offers.

You will build playbooks and operate in a global, remote environment. You will coach via group sessions, cohorts, workshops, and webinars, collaborating with Product and Customer Success teams.

Qualifikationen

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or related field with business ownership.
• Proven track record helping online businesses, solo operators, founders, or small teams grow revenue.
• Ability to translate insights into practical, revenue-driving recommendations.
• Strong live facilitation skills for group sessions, workshops, webinars, or 1:1 conversations.
• Comfort analyzing dashboards and retention/funnel metrics in a growth context.
• Familiarity with AI tools and adding Claude into daily workflows is a plus.

Aufgaben

• Own revenue retention and expansion for an assigned customer segment.
• Design scalable group coaching programs, cohorts, workshops, and webinars.
• Advise on pricing, packaging, positioning, offers, email, funnels, and retention.
• Monitor cohort data to flag at-risk accounts before churn.
• Analyze retention curves and funnel performance to drive results.
• Create repeatable playbooks and processes to scale growth programs.
• Share insights with Product and Customer Success teams.
• Leverage AI tools for research, prep, and coaching resources.
• Provide clear, honest guidance, even in tough conversations.

Kenntnisse

Coaching

Data analysis

Facilitation

AI tools

Growth strategy

Customer success

Video business

Tools

Kit/ConvertKit

YouTube

Kajabi

Circle

Squarespace

Meta

Instagram

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Growth Specialist based in Saudi Arabia.

The Customer Growth Specialist will own retention and expansion for an assigned segment of smaller video businesses.
You will be accountable for the revenue that stays within your customer cohort and the opportunities to grow it.
Rather than managing a traditional 1:1 customer portfolio, you will design coaching programs that can support customers at scale.
You will use customer data to identify businesses at risk, understand growth barriers, and determine which interventions can make a measurable difference.
Your coaching will cover practical growth decisions including pricing, packaging, positioning, offers, email strategy, funnels, and retention.
As the first person in this role, you will build the playbooks, programs, and operating model that can eventually scale across the segment.
The role combines customer coaching, data analysis, facilitation, experimentation, and commercial ownership in a remote global environment.

Accountabilities

• Own gross revenue retention and expansion for an assigned customer segment, with primary accountability for revenue retention and secondary responsibility for growth.
• Identify recurring reasons why businesses in the cohort struggle or stall and develop scalable coaching approaches that address those challenges.
• Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences.
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
• Monitor customer data and cohort behavior to identify accounts showing signs of risk before they churn.
• Analyze retention curves, funnel performance, and customer behavior to determine which coaching interventions are producing meaningful results.
• Build repeatable playbooks, coaching formats, and processes that can become the foundation for scaling customer growth programs.
• Share customer insights and recurring patterns with Product and Customer Success teams to help improve the broader customer experience.
• Use AI tools to support research, session preparation, customer analysis, and the creation of coaching resources.
• Provide customers with clear, practical, and honest guidance, including when difficult conversations or assessments are necessary.

Requirements

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field with meaningful ownership of business outcomes.
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue.
• Strong ability to understand business constraints, identify the underlying growth challenge, and translate insights into practical recommendations.
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 customer conversations.
• Comfortable analyzing dashboards and developing informed perspectives on retention curves, cohort behavior, funnel conversion, and customer performance.
• Working fluency with AI tools for research, preparation, analysis, and content creation; comfortable incorporating tools such as Claude into daily workflows.
• Strong results orientation and comfort with variable compensation tied to customer and business outcomes.
• Clear and concise communication skills, with the ability to turn complex concepts into practical, easy-to-understand guidance.
• High level of ownership and comfort working with ambiguity, particularly when building a new customer‑growth motion without an established playbook.
• Resilience and confidence when delivering honest feedback to customers who are personally invested in their businesses.
• Experience as a creator, coach, or small business owner is a plus.
• Experience with video businesses, online education, subscription, or membership businesses is advantageous.
• Familiarity with tools and platforms such as Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, or Instagram is a plus.
• Previous experience building scaled or one-to-many customer programs is an additional advantage.

Benefits

• Flexible paid time off and 8 company holidays.
• Remote work within a global team.
• Paid parental leave.
• Medical, dental, and vision coverage for U.S.-based employees.
• Technology and home office stipend.
• Coworking space stipend.
• Annual learning and professional development stipend.
• Opportunity to build a new scalable customer growth program from the ground up.
• Performance-oriented compensation structure with a variable component and no stated ceiling on earnings.
• Direct exposure to customer retention, expansion, coaching, and revenue growth.
• Benefits may vary depending on location and local regulations, with final eligibility and coverage details provided during the hiring process.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.