Remote Head of Customer Experience & Loyalty

Jobgether; Saudi Arabia; Remote; SAR 213,000 - 244,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible working hours

Paid well-being days

Vacation/leave benefits

Team retreats

Networking opportunities

Career growth opportunities

Purpose-driven culture

Job summary

Jobgether in Saudi Arabia is seeking a Head of Customer Experience to lead strategy for satisfaction, retention, and loyalty across locations. You will manage a customer-facing team and build scalable processes to convert visitors into loyal customers, collaborating with Marketing and Operations for retention campaigns and lifecycle communications.

This remote role offers flexible working arrangements, professional growth, and a chance to shape the customer experience of a fast-growing wellness

Qualifications

• 3+ years in customer experience, retention, loyalty or related field.
• Experience leading a customer-facing team.
• Proven ability to develop retention initiatives and membership strategies.
• Strong analytical skills to translate data into improvements.
• Experience with CRM systems and customer data.

Responsibilities

• Lead a high-performing Customer Experience team with accountability and continuous improvement.
• Own service performance metrics, standards, and training across locations.
• Develop scalable workflows, SOPs, and a centralized knowledge base.
• Improve channels (email, phone, live chat, text) for accessibility.
• Identify tech and automation opportunities while preserving a personal touch.
• Own customer feedback ecosystem and drive journey optimization.
• Collaborate with Marketing and Operations on retention campaigns and lifecycle communications.
• Grow revenue through repeat bookings, memberships, and upsells.
• Oversee loyalty, referrals, and win-back initiatives.
• Set customer service sales targets and incentives aligned with commercial goals.

Skills

Customer Experience

Team Leadership

CRM Systems

Data Analysis

Cross-Functional Collaboration

Retention Strategies

Membership Programs

Revenue Opportunities

Project Management

Communication Skills

Tools

CRM platforms

Customer service platforms

Data analytics tools

Job description

Jobgether in Saudi Arabia is seeking a Head of Customer Experience to lead strategy for satisfaction, retention, and loyalty across locations. You will manage a customer-facing team and build scalable processes to convert visitors into loyal customers, collaborating with Marketing and Operations for retention campaigns and lifecycle communications.

This remote role offers flexible working arrangements, professional growth, and a chance to shape the customer experience of a fast-growing wellness