Front Office Host: Create Warm, Memorable Stays

Hilton; Saudi Arabia; On-site; SAR 45,000 - 74,000; Full time

Job summary

Hilton is seeking a Front Office Host to deliver warm welcomes, handle efficient check-ins and check-outs, and provide guests with local knowledge and hotel information. You will upsell amenities to enhance guest experiences and promptly address requests with care.

The role focuses on creating memorable stays and exemplifying Hilton's hospitality standards in a busy hotel environment in Saudi Arabia.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a Front Office Host to deliver warm welcomes, handle efficient check-ins and check-outs, and provide guests with local knowledge and hotel information. You will upsell amenities to enhance guest experiences and promptly address requests with care.

The role focuses on creating memorable stays and exemplifying Hilton's hospitality standards in a busy hotel environment in Saudi Arabia.