Guest Services Associate - Front Desk Agent at Rosewood Hotel Group

Rosewood Hotel Group; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Rosewood Hotel Group in جدة, S02, SA is seeking a Guest Services Associate - Front Desk Agent for a full-time, on-site role. The position covers greeting guests, handling check-ins/outs, cashier duties, and coordinating with Housekeeping and Butlers to ensure a memorable stay while upholding Rosewood standards and privacy.

The ideal candidate maintains professional appearance, follows SOPs, and manages guest data and payments accurately across shifts.

Qualifications

• Front desk reception and cashier duties.
• Greet and assist guests with professionalism and privacy.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Handle guest data, check-ins/outs, and billing information.
• Maintain Rosewood standards and compliance during shifts.

Responsibilities

• Check reservations and arrivals for the day and prepare registration materials.
• Greet, welcome and address guests by name at the reception.
• Process check-ins and check-outs in a professional manner following SOPs.
• Cashier-related duties, including managing a cashier float and balancing at shift end.
• Coordinate with Housekeeping and Butler to block rooms per guest preferences.

Job description

Guest Services Associate - Front Desk Agent at Rosewood Hotel Group in جدة, S02, SA.

Full time on site position.

• Essential Duties and Responsibilities follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
• Acts promptly and professionally on guest needs.
• Acts as a receptionist as well as cashier.
• Displays good teamwork towards their colleagues.
• Ensures the privacy of our guests.
• Maintains an excellent reputation in the eyes of the guests and the staff.
• Maintains the Maximum Operating Standards and the Rosewood Standards.
• Standard Responsibilities presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.
• Checks the Pass On, the daily Calling at the beginning of the duty.
• Addresses the guests by name.
• Greeting and welcoming every guest.
• Checks all reservations and arrivals of the day.
• Prepares the key booklets and registration forms for the arrival of the guest.
• Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
• Ensures that butlers are aware of arrival time to meet for in room check in.
• Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.
• Is responsible for the enforcement of formalities and establishes proper identity of each guest.
• Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.
• Applies corporate rate to guests who are entitled to such facility.
• Applies hotel policy regarding walk-in guests and late charges.
• Ascertains reconfirmation of the departure dates.
• Passes the guest feedback to the Assistant Front Office Manager or FOM.
• Listens to guest wishes and acts promptly.
• Responsible for clarifying the method of payment upon check-in.
• Takes reservations whenever the Reservation department is busy or not available.
• Hands-over his shift properly.
• Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.
• Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.
• Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.
• Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.
• Responsible to finish the shift checklist on time.
• Conducts all postings according to the set SOPs.