Guest Services Associate - Front Desk Agent

Rosewood Hotel Group; Jeddah; In loco; SAR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Rosewood Hotel Group in Jeddah seeks a guest-focused Front Desk Agent to provide receptionist and cashier duties, welcome guests by name, manage check-ins and check-outs, and coordinate with Housekeeping and Butler to honor guest preferences.

You will maintain privacy and professionalism, ensure accurate guest data entry into the Ministry of Interior system, apply corporate rates, balance the cashier at the end of your shift, and follow SOPs to deliver a flawless guest experience.

Competenze

• Must present oneself well dressed, well-groomed and maintain high personal hygiene.
• Ability to greet guests by name and provide courteous service.
• Experience with front desk operations including check-ins/outs and cashier tasks.
• Good teamwork and ability to coordinate with other departments.

Mansioni

• Handle guest check-ins and check-outs in a professional manner.
• Process payments, apply corporate rates and late charges as required.
• Maintain guest privacy and protect personal data.
• Balance cashier float and ensure correct postings at end of shift.
• Coordinate with Housekeeping/Butler to fulfill guest preferences.

Conoscenze

Guest service

Cash handling

Communication skills

Teamwork

Descrizione del lavoro

Essential Duties and Responsibilities* follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.* Acts promptly and professionally on guest needs.* Acts as a receptionist as well as cashier.* Displays good teamwork towards their colleagues.* Ensures the privacy of our guests.* Maintains an excellent reputation in the eyes of the guests and the staff.* Maintains the Maximum Operating Standards and the Rosewood Standards.Standard Responsibilities* Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.* Checks the Pass On, the daily Calling at the beginning of the duty* Addresses the guests by name.* Greeting and welcoming every guest.* Checks all reservations and arrivals of the day.* Prepares the key booklets and registration forms for the arrival of the guest.* Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.* Ensures that butlers are aware of arrival time to meet for in room check in.* Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.* Is responsible for the enforcement of formalities and establishes proper identity of each guest* Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.* Applies corporate rate to guests who are entitled to such facility.* Applies hotel policy regarding walk-in guests and late charges.* Ascertains reconfirmation of the departure dates.* Passes the guest feedback to the Assistant Front Office Manager or FOM.* Listens to guest wishes and acts promptly.* Responsible for clarifying the method of payment upon check-in.* Takes reservations whenever the Reservation department is busy or not available.* Hands-over his shift properly.* Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.* Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.* Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.* Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.* Responsible to finish the shift checklist on time.* Conducts all postings according to the set SOPs.