Guest Service Agent

Rotana Hotels; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Rotana Hotels in Riyadh invites dynamic Front Office professionals to join our guest service team. As a Guest Service Agent you will deliver professional, guest-focused service, welcome guests, check in/out per SOPs, and proactively address day-to-day hotel operations.

You will work with colleagues across departments, maintain privacy, and showcase knowledge of hotel facilities and policies while adapting to a fast-paced, multicultural environment.

Qualifications

• Degree in hospitality preferred.
• Front Office experience in a hotel.
• Excellent written and verbal English communication.
• Knowledge of an additional language beneficial.
• Experience with Opera is an advantage.

Responsibilities

• Provide professional, guest-focused service at the front desk.
• Check in guests according to established SOPs and warmly welcome them.
• Check out departing guests per standards and handle rooms sales for walk-ins.
• Manage cash, cheques, and foreign currency bills per policy.
• Collaborate with Housekeeping, Finance, and Reservations to ensure smooth operations.
• Keep the Guest Service Desk staffed, ready, and stocked for guests.
• Maintain guest privacy and confidentiality at all times.
• Demonstrate understanding of hotel policies, procedures and facilities.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork