Guest Relations Host

SLS; Saudi Arabia; On-site; SAR 33,480 - 55,800; Full time

Job summary

SLS in Saudi Arabia is seeking a Guest Relations Host to deliver exceptional personalized service to guests. The role involves anticipating guest needs, handling requests and feedback, and ensuring a memorable luxury experience throughout their stay.

The ideal candidate will have a degree in Hospitality Management and 1-3 years of relevant experience in luxury services. Responsibilities include welcoming guests, coordinating with departments, and maintaining high service standards.

Qualifications

• 1-3 years of experience in guest services or hospitality roles.
• Strong understanding of luxury hospitality standards.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Welcome and engage with guests in a warm, professional manner.
• Handle guest inquiries and complaints effectively.
• Coordinate with departments to fulfill guest needs.

Skills

Guest service

Luxury hospitality standards

Communication skills

Problem-solving

Education

Diploma or Bachelor’s degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

Job Overview

The Guest Relations Host is responsible for delivering exceptional personalized service to guests throughout their stay. The role focuses on anticipating guest needs, handling requests and feedback, resolving issues promptly, and ensuring a seamless and memorable luxury experience. It also involves coordinating with different hotel departments to enhance guest satisfaction and maintain high service standards.

Key Responsibilities

• Welcome and engage with guests in a warm, professional, and personalized manner.
• Anticipate guest needs and provide proactive service throughout their stay.
• Handle guest inquiries, requests, feedback and complaints promptly and effectively.
• Coordinate with departments such as Housekeeping, F&B and Concierge to fulfill guest needs.
• Ensure all guest preferences and special requests are recorded and communicated accurately.
• Assist with VIP arrivals, special occasions and personalized guest experiences.
• Monitor guest satisfaction and follow up to ensure issues are fully resolved.
• Maintain detailed records of guest interactions, preferences and feedback.
• Support check‑in and check‑out processes when required.
• Promote hotel services, amenities and experiences to enhance guest satisfaction.
• Handle service recovery situations professionally to maintain guest loyalty.
• Ensure smooth communication between guests and hotel departments.
• Maintain high standards of luxury service and hospitality etiquette.
• Respond to guest messages, calls and digital requests in a timely manner.
• Assist in organizing guest activities, reservations and special arrangements.
• Ensure confidentiality and privacy of guest information at all times.
• Contribute to continuous improvement of guest experience standards.
• Support management in achieving guest satisfaction and service excellence goals.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Tourism or related field.
• 1-3 years of experience in guest services, front office, concierge or hospitality roles; luxury hotel experience preferred.
• Strong understanding of luxury hospitality standards and guest service principles.
• Familiarity with hotel operations and Property Management Systems (PMS) is an advantage.
• Proficiency in Microsoft Office applications and communication tools.
• Fluency in English; additional languages are an advantage.