Front Office Agent - Local

Wyndham Hotels & Resorts EMEA; Riyadh; On-site; SAR 33,480 - 55,800; Full time

Job summary

A leading hotel chain in Riyadh seeks a Front Office Agent responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process. This role involves greeting guests, managing reservations, resolving complaints, and collaborating with other departments. Candidates should have a high school diploma, previous customer service experience, and strong communication skills. Fluency in English is required, with additional languages preferred. This position supports the hotel's aim to deliver a seamless guest experience.

Qualifications

• Previous experience in a customer service or front desk role, preferably in a hotel.
• Knowledge of additional languages is an advantage.

Responsibilities

• Greet and welcome guests upon arrival.
• Efficiently handle the check-in and check-out process.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls and respond to guest inquiries.
• Address and resolve guest complaints or issues.
• Prepare and review guest bills for accuracy.
• Work closely with other hotel departments.
• Maintain accurate records of guest information and transactions.

Skills

Excellent communication skills

Customer service

Multitasking

Interpersonal skills

Ability to work flexible hours

Fluency in English

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Hotel management software

Microsoft Office Suite

Job description

Overview

Job Summary: The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities

• Guest Services: Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.
• Check-In/Check-Out: Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.
• Reservations: Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
• Communication: Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Problem Resolution: Address and resolve guest complaints or issues, escalating to management when necessary.
• Billing: Prepare and review guest bills, ensuring all charges are accurate and properly documented.
• Team Collaboration: Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Record Keeping: Maintain accurate records of guest information, reservations, and transactions.

Qualifications

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in a customer service or front desk role, preferably in a hotel setting.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English; knowledge of additional languages is an advantage.