Guest Experience & Reception Manager

SEVEN; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

SEVEN is seeking an experienced Reception Manager to oversee the reception and guest welcome operations in the dining hall. You will manage the reception team, ensuring professional greetings, efficient service, and high guest satisfaction.

The role requires strong leadership, scheduling, and coaching to maintain coverage, smooth guest flow, and excellent communication with floor teams. Prior experience in large hospitality settings is preferred, with a focus on maintaining top-tier service

Qualifications

• Minimum 8 years of experience in hospitality, guest relations, or reception operations.
• At least 5 years of experience in a supervisory or managerial role.
• Experience in restaurants, hotels, food halls, or large hospitality venues is preferred.

Responsibilities

• Oversee the daily operations of the reception and guest welcome area within the dining hall.
• Ensure guests are welcomed in a professional, friendly, and efficient manner.
• Maintain high standards of guest service and ensure reception procedures are consistently followed.
• Monitor guest flow and coordinate with floor teams to ensure smooth operations during peak periods.
• Ensure reception areas remain organized, welcoming, and professionally presented.
• Manage and supervise the Head Hostess and Hostess / Receptionist team.
• Develop staff schedules and ensure adequate reception coverage throughout operating hours.
• Provide coaching, guidance, and support to ensure high standards of guest service.
• Monitor staff performance and provide feedback to support continuous development.
• Ensure team members maintain professional appearance and service etiquette.
• Ensure all guests receive prompt assistance, accurate information, and a positive first impression of the venue.
• Support the team in resolving guest inquiries, requests, or complaints in a professional manner.
• Promote the dining hall concept, vendors, and ongoing events to guests.
• Monitor guest feedback and identify opportunities to enhance the overall guest experience.
• Support reception operations by covering reception shifts when required to maintain operational coverage.
• Assist the reception team during busy service periods or high guest traffic.
• Ensure service continuity in case of staff absence or operational needs.
• Maintain regular communication with the Operations Manager regarding guest experience, operational issues, and service improvements.
• Report guest feedback, operational updates, and service observations to management.
• Coordinate with floor supervisors and operational teams to ensure smooth guest service across the venue.

Skills

Guest services

Team supervision

Operations coordination

Communication

Shift coverage

Job description

SEVEN is seeking an experienced Reception Manager to oversee the reception and guest welcome operations in the dining hall. You will manage the reception team, ensuring professional greetings, efficient service, and high guest satisfaction.

The role requires strong leadership, scheduling, and coaching to maintain coverage, smooth guest flow, and excellent communication with floor teams. Prior experience in large hospitality settings is preferred, with a focus on maintaining top-tier service