Front Office Manager (Saudi Only)

Mövenpick Hotels & Resorts; Makkah Region; On-site; SAR 60,000 - 100,000; Full time

Job summary

Accor is seeking a Front Office Manager in Saudi Arabia to oversee reception, reservations and guest services, ensuring smooth daily operations and high service standards.

You will lead front office staff, optimize room inventory and collaborate with management to enhance revenue and guest experience, while maintaining security and privacy protocols. This role demands strong leadership and English communication skills, in a fast-paced hospitality environment.

Qualifications

• Saudi only

Responsibilities

• Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations
• Develop and implement front office policies and procedures that align with organizational standards
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics
• Analyze operational metrics and guest feedback to identify improvement opportunities
• Ensure compliance with security protocols and guest privacy regulations
• Coordinate with other departments to enhance overall guest experience and operational efficiency

Skills

Leadership

English Proficiency

Organizational Skills

Conflict Resolution

Job description

Company Description

passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

• Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations
• Develop and implement front office policies and procedures that align with organizational standards
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics
• Analyze operational metrics and guest feedback to identify improvement opportunities
• Ensure compliance with security protocols and guest privacy regulations
• Coordinate with other departments to enhance overall guest experience and operational efficiency

Qualifications

• Saudi only
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent verbal and written communication skills in English
• Strong organizational and time management abilities
• Problem-solving and conflict resolution capabilities