Front Office Agent (Saudi Only)

SmartRecruiters, Inc.; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Benefits offered by this job

Global hotel discounts

Local country perks

Employee recognition program

Job summary

Radisson Hotel Group in Riyadh is seeking a Front Desk Associate to manage reception, check-in/out, cashiering, and guest inquiries, ensuring smooth operations.

You will handle currency exchange, maintain accurate reports, and uphold the hotel's service standards while delivering a warm, professional guest experience in a multicultural environment.

Qualifications

• Excellent written and spoken English and Arabic.
• Ability to develop rapport with colleagues and management.
• Team player with ability to work in a multi-cultural environment.
• Calm, courteous, and able to handle difficult guests.

Responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check in, check out and room change procedures and ensure data entered into the hotel system.
• Maintain cashier float and ensure accurate daily report of all money received.
• Cash hotel guests' personal and assist with currency exchange.
• Attend to guests' requests of safety deposit box services.
• Attend to guest's complaints, inquiries and requests, refer problems to supervisor if needed.
• Ensure guests depart the hotel with a positive impression of hotel service.

Skills

English & Arabic

Teamwork

Guest service

Calm under pressure

Interpersonal skills

Job description

• Hotel Name: Mansard Riyadh, A Radisson Collection Hotel & Residences

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Key Roles & Responsibilities

• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests' personal and assist with currency exchange
• Keep updated of all modifications to accounting policies and procedures
• Attend to guests' request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy
• Adhere topolicies and procedures
• Perform related duties and special projects assigned
  

Qualifications

• Strong written and verbal communication skill in English and Arabic
• Able to develop rapport with and gain support from Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply