Front Office Supervisor

SmartRecruiters, Inc.; Riyadh; On-site; SAR 78,000 - 112,000; Full time

Benefits offered by this job

Hotel staff rates

Global & Local perks

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to lead our Front Office Team and deliver exceptional guest experiences. You will manage check-in/check-out, communicate guest needs to departments, and ensure accurate billing and payments while upholding brand standards.

The ideal candidate has OPERA Cloud experience, a flexible, can-do attitude, and a passion for hospitality. Join us in a dynamic environment where guest service is at the heart of everything we do and where your

Qualifications

• Experience with OPERA Cloud is a must.
• Flexible, positive attitude and a Can-Do mindset.
• Creative problem-solver with a passion for service.
• Team player capable of delivering guest satisfaction.

Responsibilities

• Oversee front desk check-in/check-out, ensuring accuracy and guest satisfaction.
• Communicate guest requests to relevant departments and manage room allocations.
• Explain hotel services, amenities and policies to guests and handle payments.
• Run night operations and ensure proper reporting and closing procedures.

Skills

OPERA Cloud

Flexibility

Problem-solving

Team player

Job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Supervisorslove the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• Checking the hotel occupancy, rooms and hotel status.
• Give and get hand over on a daily basis and sign for acknowledgement then attend team briefing on time.
• Check the arrival report to learn about arriving guests, ensuring their requests are honoured by communicating to the concerned department and ensuring reservations for arrivals are accurate.
• Assign arrivals rooms, block or adjust blocking as needed, ensure Housekeeping has prepared room and guest letters and amenities are placed.
• Make the guest sign the registration card by showing the card to the guest and verify information and ask for guest contact details.
• Confirm/establish payment method for room and incidentals and handle credit card, cash, direct bill, and other payment arrangements by finalizing the method of payment upon check in.
• Describing the property amenities, services, offers and facilities for the internal and external guests.
• Presenting the folio and charges to the guest for verification, confirming method of payment, post miscellaneous charges, handle disputed charges and settle the account balance to various methods of payment, including cash, credit card, and direct bill.
• Getting the key from the guest upon checking out and Inquire About Guest’s Experience and act accordingly, Entering feedback into Guest Comments.
• Awareness of late checkout, early check in availability, and making sure to charge the guest unless there is management approval
• Accept reservations, changes, and cancellations in the absence of reservations staff.
• Check and update SHOMOOS regularly throughout the shift.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• The perfect situation for the reception area.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Ensure all guest requests are met and special requirements/preferences are taken into account Ensure that all arrivals, departures, no shows, extensions, amendments and PMS related matters are performed in a timely manner
• Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
• Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
• Encourage all associates to keep working areas clean and tidy.
• Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations Participate in the training and development of front desk associates and provide training to associates when necessary Be aware of remedial steps to be taken to rectify housekeeping discrepancies.
• Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports. Identify and resolve guests problems efficiently and resolve to the guest satisfaction Have a thorough knowledge of all Emergency Procedures Supervise guest registration and all relevant registration details required by the Saudi law.
• Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
• Check the arrival report to learn about arriving guests, ensuring their requests are honoured by communicating to the concerned department and ensuring reservations for arrivals are accurate.
• Ensure the information is updated and maintained in guest profiles accordingly.

Qualifications

• Experience with OPERA Cloud is a must.
• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.

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