Front Office Agent

Accorhotel; Medina; On-site; SAR 100,000 - 145,000; Full time

Job summary

Accorhotel Medina is seeking a dedicated Front Desk Agent to greet guests, manage check-in/check-out, and ensure hospitality excellence across every interaction.

You will handle reservations, coordinate with housekeeping, and offer concierge guidance for local attractions, while maintaining records and processing payments securely. Fluency in Arabic and English and PMS experience are required, with flexibility for evenings and holidays.

Qualifications

• Minimum 2 years of customer service experience in luxury hospitality.
• Fluent in Arabic and English; additional languages desirable.
• Proficiency with PMS and reservation software.
• Excellent verbal and written communication with strong interpersonal abilities.
• Professional demeanor with a customer-focused mindset and genuine passion for hospitality.
• Strong organizational and time management skills with multitasking ability.
• Problem-solving and conflict-resolution experience.
• Attention to detail in handling guest information and transactions.
• Ability to work evenings, weekends and holidays as required.
• Knowledge of Saudi hospitality standards and cultural awareness.
• Professionalism and reliability.

Responsibilities

• Greet guests on arrival and assist with check-in and check-out with hospitality.
• Manage reservations changes and cancellations in hotel systems with accuracy.
• Address guest inquiries and resolve issues promptly to ensure satisfaction.
• Provide concierge recommendations for local attractions and dining.
• Process payments and handle transactions securely.
• Communicate with guests by phone, email, and in person.
• Coordinate with housekeeping and maintenance for seamless service.
• Keep the front desk organized and professional.
• Multitask effectively and stay composed during busy periods.
• Uphold brand service standards and support a positive team environment.

Skills

Customer service

Arabic & English fluency

PMS proficiency

Communication skills

Organizational skills

Multitasking

Problem solving

Attention to detail

Flexibility

Cultural awareness

Tools

PMS software

Reservation software

Job description

Responsibilities

Greet guests upon arrival and facilitate smooth check-in and check-out procedures with attention to detail and hospitality excellence Manage guest reservations modifications and cancellations using hotel management systems and maintain accurate records Address guest inquiries requests and concerns promptly and professionally resolving issues to ensure guest satisfaction Provide concierge services including recommendations for local attractions dining and activities in the Umluj area Process payments and handle financial transactions accurately and securely Communicate effectively with guests via phone email and in-person interactions in a friendly and empathetic manner Coordinate with housekeeping maintenance and other departments to ensure seamless guest experiences Maintain the front desk area in an organized and professional manner Manage multiple tasks simultaneously while prioritizing guest needs and maintaining composure during peak periods Uphold Fairmont service standards and contribute to a positive team environment

Requirements

Minimum 2 years of customer service experience, preferably in a luxury hotel or hospitality environment Fluency in Arabic and English; additional language skills are highly desirable Proficiency with hotel property management systems (PMS) and reservation software Excellent verbal and written communication skills with strong interpersonal abilities Professional demeanor with a customer-focused mindset and genuine passion for hospitality Strong organizational and time management skills with the ability to multitask effectively Problem-solving abilities and conflict resolution experience Attention to detail and accuracy in handling guest information and transactions Ability to work flexible schedules, including evenings, weekends, and holidays as required Knowledge of Saudi Arabian hospitality standards and cultural awareness Professionalism, reliability, and a commitment to delivering exceptional guest experiences