F&B Guest Relations Specialist

Fairmont Hotels & Resorts; Riyadh Region; On-site; SAR 89,000 - 134,000; Full time

Job summary

Accor in Riyadh, Saudi Arabia is seeking a professional and enthusiastic Food & Beverage Guest relation to join our dynamic team. As the first point of contact for guests, you will create a welcoming and organized dining experience, requiring exceptional organizational skills and genuine hospitality.

This role offers exposure to a fast-paced, collaborative environment. You will deliver outstanding customer service, manage reservations, assist staff, and uphold high standards of presentation,

Qualifications

• Diploma or degree in vocational hospitality (preferred).
• Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply.
• Excellent verbal and written communication skills in English; proficiency in Arabic is a plus
• Strong organizational and multitasking abilities with keen attention to detail
• Proficient phone etiquette and reservation management skills

Responsibilities

• Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff
• Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure
• Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards
• Answer telephone calls within three rings using proper salutations and professional telephone etiquette
• Communicate reservation changes and cancellations to management promptly as they occur throughout your shift
• Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests
• Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities
• Maintain a clean, organized, and welcoming Guest Relation stand at all times
• Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly
• Anticipate heavy business periods and organize procedures to manage waiting lines efficiently
• Respond to guest inquiries accurately and provide information about hotel services and activities
• Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction
• Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment
• Monitor table clearing and resetting procedures to ensure compliance with departmental standards
• Promote food and beverage outlets to guests during slower periods
• Maintain high standards of personal appearance, hygiene, and professional presentation at all times
• Report for duty punctually, wearing the correct uniform and name tag
• Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation
• Attend training sessions and meetings as required
• Remain flexible and willing to extend job duties to meet business demands and guest service needs

Skills

Verbal communication

Written communication

Arabic language

Organizational skills

Multitasking

Education

Diploma in Hospitality

Job description

Accor in Riyadh, Saudi Arabia is seeking a professional and enthusiastic Food & Beverage Guest relation to join our dynamic team. As the first point of contact for guests, you will create a welcoming and organized dining experience, requiring exceptional organizational skills and genuine hospitality.

This role offers exposure to a fast-paced, collaborative environment. You will deliver outstanding customer service, manage reservations, assist staff, and uphold high standards of presentation,