Enterprise Strategic Accounts Leader — AI SaaS Growth

Unifonic; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and bonus

Unifonic share scheme

30 holiday days after first year

Birthday off

Up to 5 weeks remote work per year

Job summary

Unifonic, an AI-native customer experience platform, seeks a Strategic Account Manager in Riyadh to own a portfolio of high-value enterprise accounts across regulated industries. You will build senior-level relationships, drive revenue growth, manage renewals, and lead cross-functional teams to ensure long-term customer success.

You will develop strategic account plans, identify upsell opportunities, and coordinate with Sales, Product, Delivery, and Legal teams to deliver measurable business

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or related field.
• 5+ years of experience in Enterprise Account Management, Strategic Accounts, Customer Success, or Enterprise Sales.
• Experience managing large enterprise or government accounts.
• Proven track record of achieving revenue growth and retention targets.
• Strong commercial, negotiation, and executive presentation skills.
• Experience working in SaaS, CPaaS, CX, AI, telecommunications, or technology industries.
• Strong CRM discipline (HubSpot, Salesforce, or equivalent).
• Experience in the GCC market preferred. Experience with government, BFSI, or telecom customers.
• Knowledge of AI, customer engagement, messaging, voice, or digital transformation solutions.
• Arabic and English fluency.

Responsibilities

• Owning and managing a portfolio of strategic enterprise accounts.
• Achieving and exceeding ARR, expansion, upsell, and retention targets.
• Developing and executing account plans for key customers.
• Identifying and driving cross-sell and upsell opportunities across the product portfolio.
• Leading contract renewals and commercial negotiations.
• Building trusted relationships with C-level, business, and technical stakeholders.
• Serving as the primary point of contact for strategic customers.
• Conducting executive business reviews and governance meetings.
• Ensuring customer objectives are aligned with company capabilities and roadmap.
• Monitoring customer health, adoption, satisfaction, and business outcomes.
• Managing escalations and coordinating resolution across internal teams.
• Improving retention and reducing churn risk through proactive engagement.
• Driving successful onboarding and service expansion initiatives.
• Preparing quarterly account reviews, forecasts, and business plans.
• Maintaining accurate account data, opportunity tracking, and forecasting within CRM.
• Coordinating with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
• Ensuring compliance with contractual obligations and internal processes.
• Maintaining a strong understanding of regulated sectors and industry trends in Saudi Arabia.
• Providing customer feedback to Product and Leadership teams.
• Representing the company in strategic customer engagements and industry events.

Skills

Enterprise account management

Executive presentation

Arabic & English fluency

Education

Bachelor's degree in Business/Engineering/Tech

Tools

HubSpot

Salesforce

Job description

Unifonic, an AI-native customer experience platform, seeks a Strategic Account Manager in Riyadh to own a portfolio of high-value enterprise accounts across regulated industries. You will build senior-level relationships, drive revenue growth, manage renewals, and lead cross-functional teams to ensure long-term customer success.

You will develop strategic account plans, identify upsell opportunities, and coordinate with Sales, Product, Delivery, and Legal teams to deliver measurable business