Strategic Enterprise Account Lead for AI CX Growth

Unifonic; Riyadh; On-site; SAR 350,000 - 520,000; Full time

Job summary

Unifonic, a leading AI-native customer experience platform in MENA, is seeking an Enterprise Account Manager to own a portfolio of strategic enterprise and government accounts in Saudi Arabia. You will align customer objectives with Unifonic's roadmap, drive ARR expansion and retention, and act as a trusted advisor to C-level stakeholders.

Join a growth-focused team that collaborates across Sales, Product, Success, and Legal to ensure successful onboarding, renewals, and cross-sell opportunities

Qualifications

• Bachelor's degree in Business, Engineering, Technology or related field
• 5 years+ experience in Enterprise Account Management or related fields
• Experience managing large enterprise or government accounts
• Proven revenue growth and retention track record
• Strong commercial negotiation and executive presentation skills
• Experience in SaaS CPaaS CX AI telecommunications or technology industries
• CRM discipline HubSpot Salesforce or equivalent
• Experience in GCC market preferred
• Experience with government BFSI or telecom customers
• Knowledge of AI customer engagement messaging voice or digital transformation solutions
• Arabic and English fluency

Responsibilities

• Own a portfolio of strategic enterprise accounts and drive ARR expansion
• Develop and execute account plans for key customers
• Identify cross-sell and upsell opportunities across the product portfolio
• Lead contract renewals and commercial negotiations
• Build trusted relationships with C-level stakeholders
• Conduct executive business reviews and governance meetings
• Ensure customer objectives align with company capabilities and roadmap
• Monitor customer health adoption satisfaction and outcomes
• Coordinate with Sales Product Success Delivery Finance and Legal teams
• Ensure compliance with contractual obligations and internal processes
• Maintain accurate account data in CRM and forecast updates
• Represent the company in strategic customer engagements and industry events

Skills

Account Management

Strategic Accounts

Customer Success

Enterprise Sales

Revenue Growth

Executive Negotiations

CRM Expertise

Education

Bachelor's degree in Business, Engineering, Technology or related field

Tools

HubSpot

Salesforce

Job description

Unifonic, a leading AI-native customer experience platform in MENA, is seeking an Enterprise Account Manager to own a portfolio of strategic enterprise and government accounts in Saudi Arabia. You will align customer objectives with Unifonic's roadmap, drive ARR expansion and retention, and act as a trusted advisor to C-level stakeholders.

Join a growth-focused team that collaborates across Sales, Product, Success, and Legal to ensure successful onboarding, renewals, and cross-sell opportunities