Enterprise Associate - Customer Success

Talents Sea | تالنتس سي; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Talents Sea | تالنتس سي in Riyadh, KSA seeks an experienced Enterprise Associate - Customer Success to champion the enterprise customer experience, manage the lifecycle, and drive long-term retention and satisfaction. Reporting to the Sales Manager, you will ensure clients realize value from our services while coordinating with cross-functional teams.

The role requires 6+ years in CS/Account Management, a Bachelor’s degree in a related field, and fluency in Arabic and English.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or Client Services.
• Fluency in Arabic and English (Speaking & Writing) is strictly required.
• Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field.

Responsibilities

• Onboarding new enterprise clients and guiding them through setup, implementation, and training.
• Maintain strong relationships with assigned enterprise accounts and proactively solve pain points.
• Serve as a trusted advisor, handling day-to-day technical issues and guiding clients on best practices.
• Partner with Sales on renewal strategies and inform clients about usage via dashboards and metrics.
• Gather customer feedback and advocate for client needs across Operations, Finance, and Marketing.

Skills

Customer Success

Account Management

Relationship Mgmt

Presentation Skills

Education

Bachelor’s degree in Business, Engineering, Data, IT, or Computer Science

Job description

Job Title: Enterprise Associate - Customer Success

Employment Type: Full-time

Industry: IT / FinTech / Technology

About the Role

We are looking for an experienced Enterprise Associate - Customer Success to join our team in Riyadh, KSA.

Reporting directly to the Sales Manager, you will play a pivotal role in championing the enterprise customer experience. You will ensure clients realize the full value of our services, manage the technical and contractual lifecycle, and drive long-term client retention and satisfaction.

Key Responsibilities

• Onboarding: Welcome new enterprise clients and guide them through setup, implementation, and training for a smooth transition.
• Account & Relationship Management: Maintain strong relationships with assigned enterprise accounts, listen to feedback, and proactively solve pain points.
• Ongoing Advisory & Support: Serve as a trusted advisor, handling day-to-day technical issues and guiding clients on best practices.
• Renewals & Growth: Partner with Sales Account Managers on renewal strategies, keeping clients informed on usage via intuitive dashboards and metrics.
• Cross-Functional Advocacy: Gather customer feedback and advocate for client needs across Operations, Finance, and Marketing to continuously improve products and services.

Key Performance Indicators (KPIs)

• Reporting & Utilization: Deliver quarterly usage reports and encourage client product adoption.
• Engagement & Satisfaction: Maintain high Customer Engagement Scores and track qualitative CSAT feedback.
• Efficiency: Optimize Average Resolution Time for issues and streamline the Onboarding Efficiency rate.

Requirements & Qualifications

• Experience: 6+ years of experience in Customer Success, Account Management, or Client Services.
• Industry Preference: Prior experience in a Multinational Corporation (MNC), IT company, or FinTech is preferred.
• Education: Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field.
• Languages: Fluency in both Arabic and English (Speaking & Writing) is strictly required.
• Skills: Excellent presentation preparation, strong problem-solving capabilities, and a proven track record of delivering an elite client experience.

",