English-Speaking Call Center Pro – Jeddah

Avanta Works; Jeddah; On-site; SAR 61,000 - 73,000; Full time

Job summary

Avanta Works in Jeddah, Saudi Arabia, is hiring a Call Center Representative (English Speaking) to handle incoming calls and provide excellent customer service. The role requires strong English communication, a customer-oriented mindset, and at least one year of relevant experience.

This is a contract position with no accommodation provided, located on site in Jeddah. You will answer inquiries, provide product information, process orders, and keep clear records in our call center system, while

Qualifications

• Minimum 1 year experience as a call center representative or in a similar role.
• Excellent communication skills in English (verbal and written).
• Customer-oriented mindset with the ability to adapt/respond to different types of customers.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree is a plus.

Responsibilities

• Answer incoming calls from customers and assist them with their inquiries or concerns.
• Provide accurate and timely information about our products or services.
• Handle customer complaints or issues with professionalism and empathy.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Follow up on customer inquiries to ensure resolution and satisfaction.
• Process orders, forms, applications, and requests from customers.
• Keep records of all conversations in our call center database in a comprehensible way.

Skills

English proficiency

Customer service

Communication skills

Multitasking

Education

High school diploma

Job description

Avanta Works in Jeddah, Saudi Arabia, is hiring a Call Center Representative (English Speaking) to handle incoming calls and provide excellent customer service. The role requires strong English communication, a customer-oriented mindset, and at least one year of relevant experience.

This is a contract position with no accommodation provided, located on site in Jeddah. You will answer inquiries, provide product information, process orders, and keep clear records in our call center system, while