Encryption Ops Engineer - Onsite Security Support

Cloud Consultancy - CCDS; Dammam; On-site; SAR 180,000 - 240,000; Full time

Job summary

Cloud Consultancy - CCDS seeks an Encryption Operations & Support Engineer to provide day-to-day operational and technical support for enterprise encryption and security infrastructure. You will monitor platforms, troubleshoot incidents, coordinate patches, and maintain runbooks to ensure reliability.

The role requires a bachelor’s in IT/CS/Cybersecurity or related field and 4+ years in IT/security operations, with ITIL or security certifications preferred. Onsite work in Dammam is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Computer Engineering, or a related field.
• 4+ years of experience in IT operations, security operations, technical support, or cybersecurity infrastructure.
• Experience supporting enterprise security technologies is preferred.

Responsibilities

• Perform daily health checks and operational monitoring of encryption and security platforms.
• Handle service requests and incidents related to encryption, KMS, HSM, and associated infrastructure.
• Perform first-level troubleshooting and coordinate escalation of complex technical issues.
• Support preventive and corrective maintenance activities.
• Coordinate patching, upgrades, fixes, and vendor maintenance activities.
• Monitor software licenses, subscriptions, assets, and support contracts.
• Maintain configuration records, inventories, technical documentation, and operational runbooks.
• Support technical testing, validation, and system changes.
• Participate in backup, recovery, disaster recovery, and business continuity activities.
• Support knowledge-transfer sessions and maintain operational procedures.
• Coordinate with vendors and internal technical teams to resolve incidents and service issues.
• Prepare operational and maintenance reports.
• Participate in scheduled maintenance windows and on-call support when required.

Skills

IT Operations

Security Support

Encryption

HSM

KMS

Incident Management

Troubleshooting

Change Management

Documentation

ITSM

Vendor Coordination

Education

Bachelor's degree in IT/CS/Cybersecurity/Computer Engineering

Tools

Thales CipherTrust / Luna administration

Job description

Cloud Consultancy - CCDS seeks an Encryption Operations & Support Engineer to provide day-to-day operational and technical support for enterprise encryption and security infrastructure. You will monitor platforms, troubleshoot incidents, coordinate patches, and maintain runbooks to ensure reliability.

The role requires a bachelor’s in IT/CS/Cybersecurity or related field and 4+ years in IT/security operations, with ITIL or security certifications preferred. Onsite work in Dammam is required.