Encryption Operations & Support Engineer

CCDS; Dammam; On-site; SAR 180,000 - 280,000; Full time

Job summary

CCDS in Dammam, Saudi Arabia, is seeking an Encryption Operations & Support Engineer to deliver day-to-day operational support for enterprise encryption and security infrastructure. Responsibilities include health monitoring, incident resolution, patch coordination, and documentation.

You will work onsite full-time on long-term projects, coordinating with vendors and internal teams to maintain encryption systems, KMS, and HSM platforms, and participate in DR activities.

Qualifications

• Bachelor’s degree or higher in IT/CS/Cybersecurity or related field.
• 4+ years in IT operations, security operations, or cybersecurity infrastructure.
• Experience with enterprise security technologies and incident/change management.

Responsibilities

• Perform daily health checks and monitoring of encryption and security platforms.
• Handle incidents and service requests related to encryption, KMS, and HSM.
• Coordinate patching, upgrades, and vendor maintenance activities.
• Maintain documentation, runbooks, and asset inventories.
• Support DR, backup, and business continuity activities.
• Coordinate with vendors and internal teams to resolve issues.

Skills

Incident management

Troubleshooting

Documentation

Change management

Vendor coordination

IT operations

Security support

Encryption

HSM

KMS

Education

Bachelor’s degree in IT/CS/Cybersecurity

Tools

CipherTrust/Luna administration

Job description

Location: Dammam, Saudi Arabia
Employment Type: Full-Time | Onsite
Project Duration: Long-term project assignment

About the Role

We are looking for an Encryption Operations & Support Engineer to provide day-to-day operational and technical support for enterprise encryption and security infrastructure.

The role will focus on health monitoring, preventive and corrective maintenance, incident troubleshooting, service requests, patching coordination, license and asset tracking, documentation, testing, and operational support.

Key Responsibilities

• Perform daily health checks and operational monitoring of encryption and security platforms.
• Handle service requests and incidents related to encryption, KMS, HSM, and associated infrastructure.
• Perform first-level troubleshooting and coordinate escalation of complex technical issues.
• Support preventive and corrective maintenance activities.
• Coordinate patching, upgrades, fixes, and vendor maintenance activities.
• Monitor software licenses, subscriptions, assets, and support contracts.
• Maintain configuration records, inventories, technical documentation, and operational runbooks.
• Support technical testing, validation, and system changes.
• Participate in backup, recovery, disaster recovery, and business continuity activities.
• Support knowledge-transfer sessions and maintain operational procedures.
• Coordinate with vendors and internal technical teams to resolve incidents and service issues.
• Prepare operational and maintenance reports.
• Participate in scheduled maintenance windows and on-call support when required.

Required Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Computer Engineering, or a related field.
• 4+ years of experience in IT operations, security operations, technical support, or cybersecurity infrastructure.
• Experience supporting enterprise security technologies is preferred.
• Knowledge of incident management, service management, troubleshooting, documentation, and change management.
• Strong communication and coordination skills.
• Ability to work full-time onsite in Dammam.

Required Certification

One of the following:

• ITIL 4 Foundation, or
• CompTIA Security+.

Preferred Certifications & Training

• Thales CipherTrust / Luna administration training.
• Vendor-specific encryption/HSM administration certification.
• Additional ITSM, security operations, or infrastructure certification.
• Relevant Microsoft, Linux, or enterprise infrastructure certification.

Core Competencies

IT Operations | Security Support | Encryption | HSM | KMS | Incident Management | Troubleshooting | Change Management | Documentation | ITSM | Vendor Coordination

Candidates should highlight relevant experience in enterprise IT/security operations, encryption or HSM support, incident management, and vendor technologies.