Senior Client Advisor

FashionUnited; Jeddah; On-site; SAR 100,000 - 180,000; Full time

Job summary

Richemont, a leader in the luxury sector, seeks to strengthen customer relationships through strategic outreach, product launches, and targeted sales campaigns. The role focuses on acting as the first point of contact for customer inquiries, resolving issues, and maintaining quality, data-driven customer interactions inside a regulated luxury environment.

The position emphasizes building new relationships, conducting effective sales calls, and collaborating with internal teams to ensure

Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring the customer receives an appropriate response.
• Set clear objectives for each sales call or meeting; use standard materials to present to the customer; ask relevant questions to assess interest and identify areas needing more information or explanation.
• Identify potential customers through referrals, trade shows, conferences, and existing networks.
• Identify products or services that best meet customer stated needs, propose quantities and configurations, explain selections, and invite purchase at standard terms.
• Schedule follow-up actions and enter data into the CRM to enable retention and business development.
• Assist with internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge of policies, procedures and regulatory codes to ensure compliance; obtain supervisor authorization for exceptions.
• Participate in training and coaching to improve performance and maintain awareness of technology, regulation and industry best practices.

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

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