Dynamics 365 CE Product Manager – Airline CX & Loyalty

Riyadh Air

Riyadh

On-site

SAR 300,000 - 420,000

Full time

6 days ago

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Job summary

Riyadh Air is seeking a Dynamics 365 CE Product Owner to shape and drive the platform roadmap across sales, loyalty and customer service. You will lead configurations, integrations and data-driven initiatives to deliver a seamless guest experience.

The role emphasizes analytics, cross‑functional collaboration and agile product delivery. You will define requirements, write user stories and manage roadmaps, with a focus on driving adoption, KPIs and value across the customer lifecycle, onsite in

Qualifications

Minimum 7 years of Microsoft Dynamics 365 experience in airline, travel or loyalty sectors.
Hands-on experience with Sales, Customer Service, Marketing and Field Service modules plus integrations.
Analytical, customer-focused and tech-savvy with proven product roadmapping and writing user stories in Agile environments.
Strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria).

Responsibilities

Own and shape the Dynamics 365 CE roadmap across commercial, loyalty and service.
Define requirements, oversee configurations and integrations, monitor KPIs (conversion, NPS, adoption).
Collaborate with cross-functional teams to deliver scalable, data-driven solutions.
Drive platform configuration and customization including workflows, Power Automate, Copilot Studio and AI Builder.