Customer Platforms Product Manager

Riyadh Air | طيران الرياض; Riyadh Region; On-site; SAR 250,000 - 360,000; Full time

Job summary

Riyadh Air seeks a seasoned Dynamics 365 CE professional to own the roadmap across sales, marketing, loyalty and service. You will define requirements, manage configurations and integrations, and partner with cross‑functional teams to deliver scalable, data‑driven guest experiences.

Your role centers on platform customization, workflow design, and KPIs such as conversion and NPS. You should have 7+ years in Microsoft Dynamics 365 within airline or loyalty contexts, with hands‑on experience in

Qualifications

• Minimum 7 years of Microsoft Dynamics 365 experience in airline, travel or loyalty driven industries.
• Experience across Sales, Customer Service, Marketing, and Field Service modules.
• Proven ability to define product roadmaps, write user stories and requirements, and work in Agile environments.

Responsibilities

• Own the Dynamics 365 CE roadmap for Riyadh Air and drive capabilities across sales, marketing, loyalty, and customer service.
• Define product requirements, oversee configurations and integrations, and monitor KPIs (conversion, NPS, adoption).
• Collaborate with cross‑functional teams to deliver scalable, data‑driven solutions that enhance customer lifecycle value.
• Drive platform configuration and customization, including workflows, Business Process Flows, Power Automate, Copilot Studio and AI Builder.

Skills

Dynamics 365 CE

Roadmap development

Agile delivery

User stories

PRDs

Education

Bachelor's degree or higher

Tools

Power Automate

Copilot Studio

AI Builder

Job description

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Ever wondered what it takes to power truly seamless customer experiences at a world‑class airline?

In this role, you’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.

You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service, ensuring a seamless and personalised guest experience across all touchpoints.

The role involves defining product requirements, overseeing configurations and integrations, monitoring performance (KPIs such as conversion, NPS, and adoption), and collaborating with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value.

Central to your success in this role, you'll drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder

If you’re ready to build, shape, and elevate a world‑class platform, then we’d love to hear from you. Let’s create something exceptional, together.

About You

Degree qualified, you will demonstrate a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.

You’ll bring hands‑on experience in Sales, Customer Service, Marketing, and Field Service modules, along with a strong understanding of integrations, data, and customer journeys.

You are analytical, customer‑focused, and tech‑savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.

We’d love to hear from you even more if you have strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria)

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

This is a full-time, onsite role in Riyadh on a fixed-term contract.