Duty Manager — Guest Experience & Property Ops Lead

Le Méridien Hotels & Resorts; Medina Province; On-site; SAR 180,000 - 240,000; Full time

Job summary

Le Méridien Medina, part of Marriott International, is seeking a Property Manager on Duty to oversee all property operations in Medina, Saudi Arabia, ensuring exceptional hospitality and service. The role represents property management in guest and staff matters and directs the flow of questions in the lobby.

You will work across departments, maintain service standards, and lead guest relations, with a focus on continuous improvement and compliance with SOPs.

Qualifications

• High school diploma or GED required with 4 years’ guest services/front desk/related experience.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field with 2 years’ guest services/front desk/related experience.

Responsibilities

• Oversee property operations and guest relations to ensure top hospitality standards.
• Lead the Guest Relations Manager function and track service issues.
• Collaborate with all departments to resolve guest and property-related situations.
• Ensure compliance with policies, standards, procedures, and safety guidelines.
• Coach staff to deliver outstanding hospitality and maintain SOP adherence.

Education

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services

Job description

Le Méridien Medina, part of Marriott International, is seeking a Property Manager on Duty to oversee all property operations in Medina, Saudi Arabia, ensuring exceptional hospitality and service. The role represents property management in guest and staff matters and directs the flow of questions in the lobby.

You will work across departments, maintain service standards, and lead guest relations, with a focus on continuous improvement and compliance with SOPs.