Director, Customer Value & Growth — Middle East

Adobe; Riyadh; On-site; SAR 905,000 - 1,310,000; Full time

Job summary

Adobe is seeking a Director of Customer Value to partner with senior leaders across the Middle East, guiding value-driven engagements with enterprise customers.

The role sits at the intersection of sales, customer success and delivery, orchestrating cross-functional teams to define value roadmaps, governance and measurable business outcomes for strategic accounts while adapting to regional market realities.

Qualifications

• Extensive experience in customer success leadership, strategic customer engagement or comparable senior roles within enterprise SaaS and cloud tech.
• Strong executive presence and demonstrated experience engaging with C-suite and senior leaders.
• Proven ability to translate executive priorities into actionable plans and orchestrate internal teams and partners.
• Strong commercial acumen, understanding customer business models and value opportunities.
• Solid understanding of enterprise SaaS, cloud tech, and digital transformation strategies.
• Experience with MarTech platforms and customer data, personalization and digital marketing is a plus.

Responsibilities

• Partner with customer executives to understand priorities and define a shared value vision for outcomes.
• Translate priorities into a joint value roadmap with milestones and KPIs.
• Coordinate across Sales, Customer Success, Professional Services, Product, and partners to realize value.
• Identify risks or misalignment and navigate executive escalations when needed.
• Guide customers through business change, operating model alignment and adoption priorities.
• Build executive value narratives, scorecards and customer success stories.

Skills

Executive engagement

Enterprise SaaS

Strategic leadership

Cross-functional collaboration

Storytelling & briefs

Job description

Adobe is seeking a Director of Customer Value to partner with senior leaders across the Middle East, guiding value-driven engagements with enterprise customers.

The role sits at the intersection of sales, customer success and delivery, orchestrating cross-functional teams to define value roadmaps, governance and measurable business outcomes for strategic accounts while adapting to regional market realities.