Director, Customer Value

ADSA-Adobe Regional HQ LLC; Riyadh; On-site; SAR 905,000 - 1,310,000; Full time

Job summary

Adobe is seeking a Director of Customer Value to partner with senior leaders across the Middle East, guiding value-driven engagements with enterprise customers.

The role sits at the intersection of sales, customer success and delivery, orchestrating cross-functional teams to define value roadmaps, governance and measurable business outcomes for strategic accounts while adapting to regional market realities.

Qualifications

• Extensive experience in customer success leadership, strategic customer engagement or comparable senior roles within enterprise SaaS and cloud tech.
• Strong executive presence and demonstrated experience engaging with C-suite and senior leaders.
• Proven ability to translate executive priorities into actionable plans and orchestrate internal teams and partners.
• Strong commercial acumen, understanding customer business models and value opportunities.
• Solid understanding of enterprise SaaS, cloud tech, and digital transformation strategies.
• Experience with MarTech platforms and customer data, personalization and digital marketing is a plus.

Responsibilities

• Partner with customer executives to understand priorities and define a shared value vision for outcomes.
• Translate priorities into a joint value roadmap with milestones and KPIs.
• Coordinate across Sales, Customer Success, Professional Services, Product, and partners to realize value.
• Identify risks or misalignment and navigate executive escalations when needed.
• Guide customers through business change, operating model alignment and adoption priorities.
• Build executive value narratives, scorecards and customer success stories.

Skills

Executive engagement

Enterprise SaaS

Strategic leadership

Cross-functional collaboration

Storytelling & briefs

Job description

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Challenge

We are seeking a Director of Customer Value to act as a strategic partner to senior leadership within Adobe’s most important customers across the Middle East. The role drives measurable business outcomes from Adobe investments, with an emphasis on complex, customer facing enterprises where digital experience, loyalty and personalized engagement are central to growth. Positioned at the intersection of sales, customer success and delivery, the Customer Value Director takes a long term, outcome led view of the customer journey. The director orchestrates cross functional alignment, establishes value governance, accelerates adoption and communicates business impact. The role is accountable for the value framework and executive narrative, rather than day to day project delivery or commercial ownership.

What you will do:

• Strategic alignment Partner with customer executives to understand enterprise priorities, transformation ambitions, business challenges and investment criteria, including the ambitions of major Middle East organizations to scale digital services and customer experiences; define a shared vision for the outcomes Adobe can enable.
• Translate priorities into a joint value roadmap linking prioritized use cases, Adobe capabilities, business owners, dependencies, milestones and measurable success indicators.
• Tailor value hypotheses to customer economics, such as customer acquisition, loyalty, conversion, digital channel adoption, ancillary revenue and service experience.
• Work with the Adobe ecosystem to align engagement plans with strategic account priorities.
• Outcome orchestration Bring together Adobe Sales, Customer Success, Professional Services, Product, technical specialists and partners around agreed value milestones and decision points.
• Proactively identify risks, misalignment, and barriers to value realization.
• Coordinate executive escalations when required, ensuring clear ownership, timely engagement from relevant stakeholders, and alignment on resolution plans that protect customer outcomes.
• Guide customers through business change considerations, operating model alignment and adoption priorities needed to realize value.
• Value governance and realization Define value hypotheses, baseline measures, target KPIs and an evidence based approach to tracking business impact.
• Establish executive governance and business review cadences to validate progress, test assumptions, address gaps and evolve the value roadmap.
• Build compelling executive value narratives, scorecards and customer success stories that distinguish realized benefits from forecast or potential benefits.
• Executive partnership Build trusted relationships with senior business and technology stakeholders including CEOs, CMOs, CDOs, CIOs, CFOs and relevant business unit leaders, navigating complex stakeholder structures and executive sponsorship models common in major regional enterprises.
• Lead strategic workshops, business reviews and executive conversations that connect customer priorities, industry dynamics and Adobe enabled outcomes; constructively challenge assumptions where appropriate.
• Adapt engagement to the diverse markets, languages, customer expectations and digital maturity levels across the Middle East.
• Advocate for the customer internally and position Adobe as a long term strategic transformation partner.
• Drive customer advocacy by identifying opportunities to showcase successful transformation outcomes through executive testimonials, customer success stories, industry events, speaking engagements and strategic forums.

What you’ll need to succeed

• Extensive experience in customer success leadership, strategic customer engagement, digital transformation or comparable senior customer facing roles within enterprise SaaS and cloud technology organizations, with a proven ability to drive measurable business outcomes.
• Strong executive presence and demonstrated experience engaging, influencing and building trusted relationships with C-suite executives and senior business leaders, including the ability to navigate high pressure situations, manage sensitive executive escalations and lead challenging conversations with confidence.
• Proven ability to operate at both strategic and operational levels, translating executive priorities into actionable plans while orchestrating internal teams, partners and stakeholders to drive alignment, resolve challenges and accelerate customer outcomes.
• Strong commercial and business acumen, with the ability to understand customer business models, identify value opportunities and articulate how technology investments contribute to strategic priorities, operational improvements and measurable business impact.
• Solid understanding of enterprise SaaS and cloud technologies, digital transformation and customer experience strategies.
• Experience with marketing technology (MarTech) platforms and ecosystems, particularly in areas such as customer data, personalization and digital marketing, would be a strong advantage.
• Demonstrated experience managing complex enterprise customer relationships, ideally within large, matrixed organizations and across multiple business and technology stakeholders.
• Excellent communication, storytelling and presentation skills, with the ability to develop compelling executive briefings, strategic value roadmaps, business reviews, customer success stories and narratives that communicate business impact to senior audiences.
• Strong collaboration and orchestration skills, with experience working across Sales, Customer Success, Professional Services, Product, Engineering and partner ecosystems to align priorities, influence decisions and deliver customer outcomes without direct authority.
• An understanding of the Middle East business environment, including the dynamics of large regional enterprises, complex stakeholder structures and varying levels of digital maturity.
• Experience across customer centric industries such as travel and hospitality, retail etc. would be advantageous.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer.

We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflectsthe cost oflaborin a certainlocation,and we pay differently based on those defined markets. Please see below pay range(s) for this position based on the location(s) where this position can be filled: Saudi Arabia: 905,000 SAR - 1,310,000 SAR annually Paywithin the range(s) will depend on job‑related knowledge, skills,and experience, and your recruiter can share more during the hiring process. At Adobe, for sales roles salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Commission payout is subject to the applicable sales compensation plan terms, issued by Adobe Inc, in connection with individual performance on an annual basis. In addition, we offer a range of inclusive benefits to support you and your family — from medical, dental, and vision benefits to financial planning, employee assistance program, and learning opportunities. Explore benefits and perks at Adobe. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us!

Adobe is proud to be an Equal Employment Opportunity employer.

We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail].