Director of Customer Value — Enterprise Growth (MEA)

Adobe; Riyadh Region; On-site; SAR 905,000 - 1,310,000; Full time

Job summary

Adobe seeks a Director of Customer Value to act as a strategic partner to senior leadership across the Middle East. The role drives measurable outcomes from Adobe investments, focusing on complex enterprise customers where digital experience, loyalty, and personalized engagement are central to growth.

Positioned at the intersection of sales, customer success, and delivery, the Director orchestrates value governance, adoption, and executive storytelling.

Qualifications

• Extensive experience in customer success leadership within enterprise SaaS.
• Proven ability to engage with C-suite executives and senior leaders.
• Translate priorities into actionable plans with cross-functional teams.
• Strong commercial and business acumen for value opportunities.
• Experience with marketing tech and personalization a plus.

Responsibilities

• Align senior executives on enterprise priorities and define a joint value roadmap.
• Orchestrate cross-functional teams to deliver value milestones.
• Identify risks and coordinate executive escalations to protect outcomes.
• Build executive value narratives and scorecards.
• Advocate for customers and drive long-term transformation.

Skills

Executive engagement

C-suite relationships

Strategic thinking

Enterprise SaaS

Digital transformation

Stakeholder management

Cross-functional leadership

Job description

Adobe seeks a Director of Customer Value to act as a strategic partner to senior leadership across the Middle East. The role drives measurable outcomes from Adobe investments, focusing on complex enterprise customers where digital experience, loyalty, and personalized engagement are central to growth.

Positioned at the intersection of sales, customer success, and delivery, the Director orchestrates value governance, adoption, and executive storytelling.