Deputy Store Manager

BVLGARI; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

Bulgari Middle East in Riyadh is seeking a Deputy Store Manager to lead daily boutique operations, mentor the sales team, and uphold the luxury client experience.

You will report to the Store Manager, drive sales targets, manage rosters, coordinate events, and ensure flawless service on the shop floor and in back-office coordination. Saudi Arabian nationals only.

Qualifications

• 5-7 years of sales experience with strong commercial acumen.
• Proven track record of managing client relationships and targets.
• Experience leading a small team in a luxury retail environment.

Responsibilities

• Model behaviors and coaching posture on the shop floor.
• Drive sales targets and ensure exceptional client experience.
• Ambassador of Bulgari both in boutique and at events.
• Report to Store Manager and support in daily operations.
• Oversee back-office coordination when needed and rota management.
• Analyze business trends and respond with sales ideas.
• Resolve client concerns and maintain brand standards.

Skills

Sales leadership

Customer experience

Team coaching

Boutique operations

Job description

DEPUTY STORE MANAGER, RIYADH

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence. In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison.

[FOR SAUDI ARABIAN NATIONALS ONLY]

Responsibilities

As a Deputy Store Manager, you will model the behaviors, skills and knowledge, as well as business acumen, managerial prowess and coaching posture consistently and continuously.

You will be an ambassador of the Bulgari Maison inside an outside the Boutique, often attending local and regional events.

Reporting to the store manager and supporting in reaching the business target, your role will also be to ensure the boutique’s excellence with daily retail operations, problem solving, team engagement and development, elevating the client experience either personally or through others.

Profile

• Act as a reference person for all staff in sale-related processes and queries on the sales floor, often quickly problem solving to ensure a smooth client experience.
• Provide feedback to sales team and after sale team on service delivery and sales attitude
• Act as a individual and team contributor with sales targets.
• Model an elevated client experience posture when on the shop floor, and champion best practices to the team
• Manage clients concerns/ disputes/ complaints assuring that the customer satisfaction is constantly pursued and restored
• Approve discounts as per policy
• Support in Rota management
• Support in analysing the business trends, both within store and local competitor market – what are the best sellers, slow sellers and how to generate business ideas to support guidelines
• Perform back office activities coordination (when Head of Back Office is not on duty)

Additional information

The person we are looking for has at least 5-7 years of experience in a sales position with a very strong commercial acumen.

Has successfully driven own sales target for self and supported in collective targets of store and / or market.

The successful candidate has a track proven record of proactively handling client relationship inside and outside the boutique.

They are consciously committed and driven by effectiveness at work, has already managed a team of sales people and is able to share Knowledge of the luxury industry by being curious of the market and the competition.

With the Store Manager, they will ensure that the store embodies the brand guidelines to the highest level and runs smoothly on a day to day basis.