Dental Appointment Concierge

Opus; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Ibtisamat Al-Nujoom Dental Clinics is seeking a Call Center Agent to handle patient inquiries and book appointments over the phone. You will manage check-ups and treatments, ensuring accurate records and timely reminders.

Ideal candidates have call center or customer service experience, strong communication, Arabic fluency (English helpful), and proficiency with appointment systems. You will work in 8-hour shifts with one day off per week, maintaining excellent patient service on every call.

Qualifications

• Previous experience in a call center or customer service role, preferably in the medical sector.
• Strong communication skills with a clear voice and polite phone manner.
• Proficiency in computer use and appointment management systems.
• Fluent in Arabic, English proficiency preferred.
• Ability to work under pressure and handle a high volume of calls.

Responsibilities

• Answer patient calls and respond to inquiries
• Book, confirm, and reschedule check-up and treatment appointments
• Record and update patient information in the system
• Contact patients to remind them of their appointments
• Transfer specialized calls to the appropriate department or doctor
• Maintain a high level of customer service on every call

Skills

Communication skills

Customer service

Call handling

Working under pressure

Tools

Appointment management system

CRM

Job description

Ibtisamat Al-Nujoom Dental Clinics is seeking a Call Center Agent to handle patient inquiries and book appointments over the phone. You will manage check-ups and treatments, ensuring accurate records and timely reminders.

Ideal candidates have call center or customer service experience, strong communication, Arabic fluency (English helpful), and proficiency with appointment systems. You will work in 8-hour shifts with one day off per week, maintaining excellent patient service on every call.