CX Growth Lead - Customer Journey & Team Leadership

Saha; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Job summary

A prominent health-focused company in Riyadh is seeking an experienced CX Lead. You will oversee the customer journey and ensure positive interaction experiences. Your role includes leading CX teams, fostering cross-departmental collaboration, and making data-driven decisions to enhance customer experiences. Candidates with a degree in business or marketing and certifications in customer experience management will be highly regarded. Join us to make a significant impact on our customer experience strategy.

Qualifications

• Extensive experience in customer service, marketing, or CX roles.
• Focus on managing teams and driving strategic initiatives.
• Certifications such as CCXP can enhance qualifications.

Responsibilities

• Oversee the entire customer journey and identify improvement opportunities.
• Lead and mentor CX teams to align with company CX goals.
• Use data analytics to inform CX strategies.

Skills

Customer Journey Management

Team Leadership

Data-Driven Decision Making

Cross-Departmental Collaboration

Education

Degree in business, marketing, or a related field

Certifications in customer experience management

Job description

A prominent health-focused company in Riyadh is seeking an experienced CX Lead. You will oversee the customer journey and ensure positive interaction experiences. Your role includes leading CX teams, fostering cross-departmental collaboration, and making data-driven decisions to enhance customer experiences. Candidates with a degree in business or marketing and certifications in customer experience management will be highly regarded. Join us to make a significant impact on our customer experience strategy.