CX Experience Architect

Müller's Solutions; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Müller's Solutions in Riyadh seeks an experienced Customer Experience Specialist to analyze customer journeys, identify gaps, and drive improvements across digital and operational touchpoints.

You will map journeys, monitor CX metrics, and translate insights into actionable recommendations. Collaborate with Marketing, Sales, Product, Account Management, and Finance to optimize the end-to-end customer lifecycle.

Qualifications

• Bachelor's degree in CS, Engineering or related field.
• 4+ years in Customer Experience (CX).
• Strong knowledge of journey mapping and CX methodologies.
• Experience identifying segments, pain points, gaps, and improvements across touchpoints.
• Ability to analyze end-to-end customer journey from engagement to lifecycle.
• Collaborates with Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
• Strong ability to collect, monitor, and analyze CX metrics.
• Translating insights into actionable recommendations and process improvements.
• Identify operational issues across pre-sales, post-sales, billing, installation and service.
• Work with technology teams to improve digital journeys (websites and self-service).
• Strong analytical, communication, stakeholder-management, and problem-solving skills.
• Ability to work in a cross-functional and fast-paced environment.

Responsibilities

• Analyze end-to-end customer journey and identify gaps.
• Drive improvements across digital and operational touchpoints.
• Collaborate with cross-functional teams to implement CX initiatives.

Skills

CX

Customer journey mapping

Data analysis

Cross-functional collaboration

Stakeholder management

Communication

Problem solving

CX metrics analysis

Digital journeys

Process improvement

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Job description

Müller's Solutions in Riyadh seeks an experienced Customer Experience Specialist to analyze customer journeys, identify gaps, and drive improvements across digital and operational touchpoints.

You will map journeys, monitor CX metrics, and translate insights into actionable recommendations. Collaborate with Marketing, Sales, Product, Account Management, and Finance to optimize the end-to-end customer lifecycle.